IT System Technician (Hybrid)
Stimulus Technologies•Henderson, NV
•$20 - $24•Hybrid
About The Position
We are seeking a skilled and customer-focused IT System Technician to join our growing team. This hybrid role combines hands-on desktop/system support with advanced Level 2 troubleshooting responsibilities. You will support client environments, resolve escalated technical issues, and work closely with internal teams to ensure reliable, high-quality service delivery. This role is ideal for someone who enjoys solving complex problems, working directly with clients, and expanding their technical expertise across systems, networks, and cloud technologies.
Requirements
- 6+ months to 1 year supporting Help Desk or Tier 2 environments
- Knowledgeable of issues involving TCP/IP, DNS, DHCP, VPNs, and connectivity problems
Nice To Haves
- Any certifications, such as CompTIA A+, CompTIA Network+, Microsoft Desktop or Cloud Certifications and/or applicable experience is a plus.
Responsibilities
- Provide advanced (Level 2) support for hardware, software, and internet connectivity issues
- Diagnose and resolve escalated issues involving desktops, networks, and cloud services
- Troubleshoot Windows and Mac operating systems, business applications, and user environments
- Knowledgeable of issues involving TCP/IP, DNS, DHCP, VPNs, and connectivity problems
- Install, configure, and maintain desktop systems, network devices, and client environments
- Work with routers, switches, firewalls, wireless systems, and patch panels
- Assist with cloud services, VoIP systems, and security tools such as antivirus and endpoint protection
- Monitor system and network performance to ensure optimal operation
- Provide clear, professional communication to clients regarding issues, updates, and solutions
- Translate technical information into easy-to-understand language for non-technical users
- Deliver excellent customer service and maintain high client satisfaction
- Work with Level 1 support and engineering teams to resolve complex issues
- Act as a bridge between frontline support and higher-level technical teams
- Participating in continuous service improvement initiatives
- Maintain accurate records of issues, resolutions, and client interactions in the ticketing system
- Track time, document activities, and follow internal processes
- Keep detailed notes and system documentation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
