IT System Team Lead

Navien Inc.•Irvine, CA

1d•Onsite

About The Position

The IT System Team Lead will lead the daily operations of the IT Systems team, focusing on supporting and maintaining SAP ERP and other business applications like WMS and help desk systems. This role involves coordinating system projects, improvements, and ERP troubleshooting with the Korea HQ. The ideal candidate will apply systems analysis techniques, consult with users to define system specifications, analyze business logic, and recommend system upgrades. Responsibilities also include managing system implementations, testing, documentation, and user education, as well as troubleshooting IT issues to coordinate with business partners, developers, and Korea HQ. The role ensures timely system support while maintaining system reliability and performance, and supports system integrations, reporting, and business IT process automation.

Requirements

Expertise in theoretical and practical application of highly specialized information to computer systems analysis, programming, or software engineering
Bachelor’s degree in information systems, computer science, business, or a related field
3–5 years of hands-on SAP ERP consulting, development, or support experience
Experience in business model development or project management with various tools
Experience in supporting enterprise applications such as WMS, CRM, or help desk systems
Strong analytical, troubleshooting, project management, and communication skills
Excellent judgment and confidence in regularly exercising it without close supervision
Experience coordinating IT projects and business models with various teams and users
Fluent in both Korean/English (written and spoken) is required to communicate with Korea HQ
Ability to work independently and lead multiple projects simultaneously

Nice To Haves

Experience supporting manufacturing or distribution in corporate operations
Experience with SAP modules in SD, MM, FI, and CO, and business processes
Experience in IT development, system design, or database management
Knowledge of SQL, database, Microsoft Power Platform, and system integration
Experience leading IT projects management and supervising technical staff
Experience and collaboration skills within a global organization with Korean HQ

Responsibilities

Lead the daily operation of the IT Systems team
Support and maintain SAP ERP, and business applications such as WMS, help desk system
Coordinate system projects, improvement, and ERP troubleshooting with Korea HQ
Apply systems analysis techniques and procedures, including consulting with users, to determine hardware, software, or system functional specifications and analyze business logic’s, requirements, and recommend system upgrades and enhancements
Manage system implementations, testing, documentation, and user education based on or related to user and/or system design specifications
Test systems and troubleshoot IT issues at a high level to coordinate with business partners, developers, and Korea HQ, to determine appropriate scale modifications after comparing and evaluating alternatives and in light of specific user or system needs
Support system integrations, reporting/documenting, and business IT process automation
Ensure timely system support while maintaining system reliability and performance

Benefits

PPO Medical, Dental, Ortho, Vision, Rx, LTD and Life Insurance
Employee-only premium covered at 100%
Voluntary Benefits: STD, Hospital, Critical Illness, Accident, Discounted Pet Insurance
Pre-Tax Flex Spending Accounts: Health and/or Dependent Car
11.5 Paid Holidays per calendar year
Paid Community Involvement Volunteer Day
401K Plan, 100% match on employee’s contribution, up to 5%
Employee discounts on Navien products
Discounted Tickets-hotels, amusement parks, sports events
On-site EV Chargers
Monday Lunches
Life Style Spending Account: You choose-- gas, pet care, financial advisor, gym membership
Tech Stipend
Leadership Pay