IT System Configuration Program Specialist

The University of Texas at Arlington Portal•Arlington, TX

2d•Onsite

About The Position

The IT Systems Configuration & Programming Specialist works closely with customers, business analysts, team members, and vendors to provide full life-cycle management, including planning, designing, configuring, documenting, testing, implementing, maintaining, supporting, and retiring, of quality technical solutions and software applications that meet business and organizational standards, constraints, and requirements.

Requirements

Bachelor’s Degree with coursework in computing or information systems or four (4) years of equivalent combination of education, experience and training.

Nice To Haves

Experience supporting enterprise applications (configuration, testing, deployment, maintenance, and retirement).
Experience with incident management and change management processes in an enterprise IT environment (e.g., ITIL -aligned practices).
Strong written communication skills, including the ability to create and maintain technical documentation (runbooks, service definitions, and support procedures).

Responsibilities

Manage assigned software applications and service deployments through the full life cycle in accordance with relevant policies, standards, regulations, laws, and best practices.
Monitor software applications for performance, integrity, and security in accordance with relevant policies, standards, laws, and best practices.
Install, configure, and maintain necessary production and non-production environments related to software applications on servers and/or workstations.
Monitor for upgrades, patches, updates, installs, and keeps version software current on production and test environments
Maintain and use testing and validation processes to assure integrity and stability of software applications.
Work within the change management process for all configuration changes to software applications and related environments
Work with customers and OIT colleagues to maintain documentation for software applications such as Service Level Agreements, Memos of Understanding, Service Definitions, Run Books, and Playbooks
Work with OIT colleagues to facilitate and coordinate resources needed to support the software applications including servers, network, firewall, database, identity, monitoring, backup, security, project management, architecture, and communication.
Resolve customer reported applications issues.
Work with vendors to correct software defects by installing fixes or managing use expectations of product use
Provide project communication with customers, management, and project management office for the purpose of having a common understanding of project results and goals.
Performs other duties as assigned