IT System & Cloud Operations Analyst
About The Position
The Canadian Resident Matching Service (CaRMS), located in downtown Ottawa, is seeking a proactive, hands-on IT Systems and Cloud Operations Analyst to support a hybrid IT environment spanning end-user support, infrastructure, cloud services, networking, and cybersecurity. This role is ideal for an early-career professional who is eager to broaden technical exposure while taking ownership of systems and contributing to continuous improvement. The role blends user support with infrastructure and security operations in a fast-paced environment. This is a full-time contract (1-year), hybrid position. The successful candidate must be based in Ottawa and available for occasional on-site work.
Requirements
- Bachelor’s degree in technology, management, or a related discipline.
- 3+ years of experience in IT support, systems administration, or IT operations.
- Hands-on experience supporting: Windows and Mac OS environments
- Microsoft 365 (Exchange, Teams, SharePoint, Entra ID)
- Experience with identity and access management (Entra ID and/or Okta).
- Experience with Active Directory or hybrid identity environments.
- Experience managing virtual machines (provisioning, patching, lifecycle management).
- Experience supporting VPN and remote access technologies.
- Foundational networking knowledge (DNS, DHCP, TCP/IP, VLANs).
- Understanding of cybersecurity fundamentals (MFA, patching, endpoint protection, least privilege).
- Basic scripting ability (PowerShell or similar).
- Experience working in hybrid environments (on premises + cloud).
- Demonstrated ability to independently troubleshoot and resolve technical issues.
- Experience with task/project management tools (e.g., Asana, Jira).
Nice To Haves
- Experience with VMware vSphere (clustered environments).
- Exposure to AWS services (EC2, S3, IAM, VPC).
- Experience with endpoint management tools (e.g., NinjaOne).
- Familiarity with monitoring tools (e.g., Datadog).
- Exposure to Check Point security tools (Harmony, firewalls).
- Basic awareness of F5 load balancing.
- Experience with version control tools (e.g., GitHub).
- Experience with backup and disaster recovery solutions.
- Experience with security tooling (EDR, SIEM, vulnerability scanning).
- Familiarity with security or compliance frameworks (e.g., NIST, CIS).
- ITIL or service management experience.
- AWS certification (Cloud Practitioner or Associate).
Responsibilities
- Deliver Tier 1–2 support across Windows, Mac OS, and Microsoft 365 (Exchange, Teams, SharePoint, Entra ID).
- Administer identity and access systems (Entra ID, Okta), including SSO, MFA, and user lifecycle management.
- Support VPN and secure remote access solutions.
- Maintain Active Directory, Windows servers, and hybrid identity environments.
- Provision and manage virtual machines and virtualization platforms (VMware vSphere).
- Support core networking functions (DNS, DHCP, TCP/IP, VLANs).
- Assist with cybersecurity operations including endpoint protection, patching, and vulnerability management.
- Support AWS environments (EC2, S3, IAM, VPC) and system monitoring.
- Manage service requests, tasks, and small initiatives using tools such as Asana or Jira.
- Develop and maintain documentation for systems, configurations, and processes while contributing to continuous improvement initiatives.
- Support backup and disaster recovery processes.
- Other duties as assigned.
Benefits
- Collaborative and enjoyable hybrid work environment
- Continuous quality improvement (CQI)
- Professional growth opportunities
- Comprehensive benefits package
- Industry-leading defined contribution pension plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
