IT System Administrator
About The Position
The IT System Administrator is responsible for hands-on technical support for end users, systems, and escalated issues for both onsite and remote users. This role combines hands-on Tier 2/3 helpdesk support with system administrator responsibilities for supporting endpoints, basic networking, and infrastructure. The role requires a self-starter who can deliver high-quality onsite support, resolve complex issues in a timely manner, and coordinate with a Managed IT Services Partner to ensure seamless IT operations. Additionally, the role will serve as the internal technical resource for situations requiring organizational familiarity.
Requirements
- A Bachelor’s degree in Computer Science, Information Technology, or a related field
- Minimum of five years prior experience as a Helpdesk Tier 2/3, System Administrator, or similar IT role
- Must be eligible to obtain and/or maintain a U.S. Government Security Clearance commensurate with the level of facility clearance, as needed
- Strong time management and problem-solving skills
- Organized, detail oriented, and capable of prioritizing work effectively
- Ability to follow established procedures while contributing to ongoing process improvements
- Ability to work independently
- Proficiency with MS Office products
- Experience with Intune Autopilot
- Familiarity with cybersecurity principles such as least privilege, separation of duties, MFA, and attack surface reduction
- Familiarity with information technology or cybersecurity frameworks and regulations
- Lifting, carrying, pushing, pulling or otherwise moving objects weighing up to 50 pounds occasionally and/or a negligible amount of weight frequently. Involves sitting most of the time but may involve walking or standing for brief periods of time. Use of computer.
Nice To Haves
- CompTIA A+, CompTIA Security +, or Microsoft 365 Fundamentals (MS-900) are desired
- Occasional travel or after-hours support may be required depending on organizational needs
- Travel occasionally, up to 10-15%.
Responsibilities
- Provide in person support for walk ups, onsite troubleshooting, and user assistance needs
- Handle escalated tickets requiring hands-on intervention or deeper organizational context
- Support device lifecycle tasks such as imaging, hardware setup, workstation refreshes, and physical inventory
- Deploy and support on site desk equipment and shared resources
- Resolve software, configuration, and access issues
- Perform hardware diagnostics, repairs, replacements, and coordinate warranty/vendor service when needed
- Support networking components including switch port checks, Wi-Fi troubleshooting, and physical connectivity issues
- Support cybersecurity initiatives, vulnerability remediation, and security awareness efforts
- Assist with IT projects requiring onsite presence, technical validation, or coordination with third party providers
- Contribute to and maintain clear up to date IT documentation
- Utilize PowerShell for automation of tasks
- Comply with all government and corporate laws, rules, regulations, policies and procedures
- Ensure compliance with the Chemring Operational Framework, Code of Conduct and U.S. Code of Ethics and Business Conduct
- Special projects and other duties as assigned
Benefits
- medical, dental, and vision coverage
- paid time off
- disability insurance
- 401(k) with company match
- life insurance
- other voluntary supplemental insurance coverages
- gym reimbursement
- tuition assistance
- employer/partner discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
