IT System Administrator - Clinical and Production Systems

Embla Medical•Nashville, TN

20h

About The Position

As a member of the global IT department with a regional focus, you will lead discussions with system and process owners on the support, maintenance, and delivery of the IT clinical-based tooling infrastructure (typically 3D scanners) and IT facility fabric, in line with global guidelines. You will be responsible for supporting and maintaining a healthy and operational environment across systems including Contact Centers, EMR Systems, and other supporting systems.

Requirements

Bachelor’s degree in computer science
5-7 years of relevant experience
Working experience with Agile methodology and Service Desk applications
Experience with specialist hardware and multi-user application device support in a clinical environment
Understanding of IT in relation to facilities, cabling and building infrastructure IT services
Good knowledge of English (spoken and written)
Ability to manage multiple priorities and collaborate with stakeholders in a fast-paced environment
Good communication skills, both orally and written

Nice To Haves

additional regional languages are a plus

Responsibilities

Provide (2nd) skilled support to functional owners, end users, and within IT.
Maintain the deployment, assets, and software related to clinical hardware tooling and software services as the technical owner.
Troubleshoot, escalate, and communicate issues involving EMR systems and related software integrations.
Provide specialist-level user support on clinical hardware tooling and associated services.
Manage escalated issues in line with the Service Level Agreement.
Apply proper categorization and timely resolution of tickets and reroute wrongly assigned tickets.
Escalate complex issues to appropriate internal or external channels.
Engage external vendors or partners, overseeing issues through completion, testing, and communicating back to the user.
Maintain operational excellence of the systems.
Monitor, maintain, and update the clinical tooling infrastructure for maximum uptime and trouble-free usage.
Maintain contact with system vendors on the clinical tooling infrastructure.
Assess current tool utilization and recommend operational best-practices.
Maintain FAQ documents and knowledge base pages.
Perform basic updates to the systems, maintain user permissions, user roles, profiles, and hierarchies, and maintain security and data protection.
Liaise with stakeholders regarding improvements, planning, or issues and provide future recommendations.
Perform internal system audits, monitor application and hardware usage and licensing.
Provide administrative support to various Contact Centers.
Participate in projects to test and implement clinical hardware tooling setups in new locations.
Participate in facilities projects, sometimes as the point of contact for IT in terms of planning and building fabric discussions.
Review enhancement requests with functional owners.
Analyze requests and document technical requirements for the project or development process.
Act as a sparring partner for functional owners on system options.
Work closely with process/business owners and users.
Participate in projects to test and deploy new features.
Responsible for the coordination, planning, and execution of project tasks.