IT System Administration - Entry

State of Washington•Thurston County – Olympia, WA

11d•Hybrid

About The Position

The Washington State Liquor and Cannabis Board (WSLCB) Information Technology Services Division is seeking an IT System Administration - Entry level position in Olympia, WA. This role reports to the IT DevOps Supervisor and is part of the Operational Support DevOps Team. The position focuses on the administration, maintenance, monitoring, and operational support of WSLCB's mission-critical applications and enterprise platforms. The DevOps team provides support for agency SaaS, COTS, database, and custom-developed application environments. The primary focus is application support, including basic configuration, data management and analysis, and documentation. Responsibilities also include providing technical support to external users, account management, and permissions. Urgent and critical issues may require work outside of scheduled hours. The incumbent will apply technical knowledge to follow established work methods and procedures, collaborating with higher-level support for enhancements. Specific application services supported include Content Management, Cannabis Inventory Reporting, Workflows, Web Content, Data Reporting, and Business Intelligence tools.

Requirements

Working level knowledge of administering Microsoft stack custom developed applications, logging, and event triggers.
Working level knowledge of SaaS and COTS (non-Microsoft) enterprise-wide multi-tier applications.
Ability to communicate clearly with technical and non-technical audiences.
Professional and courteous in all interactions, great interpersonal skills.
Awareness of business intelligence application administrator managing the data sources and environments.
Working level knowledge of information technology system maintenance, troubleshooting, problem resolution, of computer systems applications or databases.
Working level knowledge of Microsoft SQL Server administration, T-SQL query development, stored procedures, database troubleshooting, and operational data support.
Basic experience with scripting and automation technologies including PowerShell, Python, or Windows batch scripting.

Nice To Haves

Advanced technical knowledge configuring and maintaining SaaS and COTS solutions.
Working level knowledge of Active Directory with specific focus on user and group permissions.
Applied experience in the design of user interfaces and the design, creation, organization, and hosting of Drupal site collections on Pantheon that support the communication of agency business externally.
Working knowledge of enterprise infrastructure environments including Windows Server administration, Cloud environment administration, system services, scheduled tasks, storage management, and application hosting support.

Responsibilities

Responsible for account creation and maintenance for Cannabis Central Reporting System, Tax and Fee reporting, Content Management, Workflow and data services.
Assist with administration, maintenance, and support of associated SaaS and COTS solutions using administration and configuration toolsets.
Work with solution providers to coordinate and schedule system updates and upgrades.
Work with vendors and third-party system integrators and developers to assist in the resolution of complex system problems.
Collaborate with product management, system analysts, and business analysts in user story refinement.
Use Azure DevOps (ADO) to manage all tasks and work estimation.
Document problem-solving processes, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Communicate application problems and issues to key stakeholders, including leadership, product management, development teams, end users, and other interested parties.
Create knowledge base articles to assist in problem resolution.
Manage and respond to service requests and incidents as assigned in the Agency’s ITSM system.
Increase knowledge and skills related to technologies and systems.

Benefits

A comprehensive benefits package (including but not limited to Medical/Dental/Vision, Long Term Disability, Life Insurance etc.)
Paid Vacation, Leave, and Holidays
Tuition Waiver (enrollment in courses at state universities/colleges on a space availability basis - all or a portion of the tuition/fees may be waived for state employees)
Tuition reimbursement (courses taken with prior approval in order to further employee’s career development with the WSLCB)
Training and career development programs (including online courses and LinkedIn Learning)
A healthy work/life balance (this may include flexible/alternative work schedules and telework/remote work opportunities, when possible)
Employee Assistance Program - confidential program created to promote the health, safety and well-being of public service employees
Generous wellness program (we offer reimbursements for certain fitness related activities)
Onsite exercise facility (for employees working at WSLCB Headquarter Building in Olympia)
Infants at Work Program to promote parent and infant bonding, parental well-being and healthy infant development. Depending on your job duties, work location and supervisor approval, eligible employees who are new mothers, fathers or legal guardians can bring their infant (six weeks to six months) when they return to work.
Free parking