IT Support - Hybrid (Eastwood, QC)

Neolytix

34d•Hybrid

About The Position

IT Support Philippines Neolytix works with healthcare institutions in the US to provide end-to-end business and technology services to our clients. We are looking for an extraordinary technical support with passion for helping people utilize technology and educate them to fully utilize the potential for day-to-day applications.

Requirements

Cloud Computing
Microsoft 365, Teams Admin, Microsoft Teams Phone connect, Azure AD, Exchange Admin
Familiar with VPN Deployment like Open VPN, Pritunl
Google Cloud / AWS Console experience preferred
Usage of MSP & RMM tools like Syncro
Windows & Mac Troubleshooting
Competency in Microsoft 365 & Operating Systems
Basic understanding of computer hardware, OS & network troubleshooting
Data Export, manipulation and cleanup using Excel/ csv tools
Excellent communication & presentation skills
Ability to communicate clearly, both written and verbally in English
Able to perform end-user impact analysis, issue resolution, and root cause investigation
Ability to maintain a calm, professional demeanor when under pressure
Ability to multitask and manage a large workload
Strong organization skills

Responsibilities

Setup new Users, modify access for existing users and offboard users as required
Manage user accounts, permissions & access rights
Maintain firewalls and security policies
Manage all computers, laptops and equipment including sending and retrieving of the assets
Act as Data Protection Officer in the Philippines
Basic remote troubleshooting of Computer hardware, software, network, Connectivity & 3rd party applications
Creates documentation and self-service tips for troubleshooting – publishes on SharePoint/ Intranet
Logs in all support tickets and provides timely resolution based on agreed SLA’s
Ensure compliance with IT security requirements and policies
Ensure reliable monitoring and alerting for systems infrastructure
Identity management on platforms using Azure Active Directory and Active Directory Domain Service
Develop and deploy Group Policy objects that optimize the org’s global security posture as well as enhance end user workflows
Implement and support the integration of applications into a centralized SSO infrastructure using OIDC and SAML protocols
Experience in GSuite Business Workplace Management – Users, permissions and setup
Manage DNS settings, Domain management, MX Records
Manage VPN’s
Installing and configuring application and operating system software and upgrades
Provides weekly & monthly performance reports