IT Support Specialist, Part-Time (Hybrid)
About The Position
We’re looking for an IT Support Specialist who’s passionate about making work radically easier for our internal teams. You’ll focus on end-user support, system hygiene, and AV reliability, ensuring every Homie has the tools, hardware, and access they need to thrive. You’ll partner across departments to support onboarding, security audits, and daily operations—raising the bar with every ticket closed. This is a hands-on, part-time (30 hours/week) hybrid role in our Toronto hub. If you love solving problems, streamlining workflows, and experimenting with automation and AI tooling, we want to hear from you.
Requirements
- 0-2 years of IT support or helpdesk experience, ideally in a hybrid or in-office environment
- Knowledge of macOS, Windows, and SaaS ecosystems (Google Workspace, Slack, Zoom, etc.)
- Hands-on experience with MDM tools (Kandji, Intune), hardware setup, and asset tracking systems
- Exceptional organizational skills and service orientation
- Demonstrated curiosity around emerging tech and AI-driven support tooling
- Ability to collaborate in the Toronto office weekly on Tuesdays and Wednesdays.
Responsibilities
- Lead new hire tech onboarding and offboarding processes, ensuring seamless setup and secure asset recovery
- Manage, troubleshoot, and maintain all AV and conference room technology across our Toronto office
- Monitor internal ticketing system, providing timely Tier 1–2 support across macOS, Windows, SaaS platforms, and network issues
- Support IT system audits, asset inventory, and access reviews to ensure compliance and readiness
- Experiment with automation tools and AI-enabled workflows to streamline IT support and improve resolution velocity
- Assist in IT initiatives related to security, automation, and infrastructure
- Serve as the go-to IT support on-site during high-stakes meetings or company events
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
