IT Support
About The Position
We are seeking a dependable, motivated, and customer-focused Entry-Level IT Support Specialist to join our team in a remote, part-time capacity. This position is ideal for individuals who enjoy technology, troubleshooting technical issues, and helping others resolve computer-related problems. The successful candidate will provide basic technical assistance to users, troubleshoot common hardware and software issues, and help maintain smooth day-to-day technology operations. Training and guidance may be provided to help the right candidate develop the skills needed to succeed.
Requirements
- High school diploma or equivalent preferred.
- Basic knowledge of computers, operating systems, software applications, and internet connectivity.
- Strong problem-solving and troubleshooting skills.
- Good verbal and written communication skills.
- Ability to explain technical information in simple, understandable terms.
- Comfortable using email, online communication platforms, and digital tools.
- Strong organizational skills and attention to detail.
- Ability to work independently in a remote environment.
- Reliable internet connection and an appropriate workspace.
- Willingness to learn new technologies and follow technical procedures.
Nice To Haves
- Previous IT support experience or an IT-related certification is a plus but not required.
Responsibilities
- Provide first-level technical support to users experiencing hardware, software, and connectivity issues.
- Respond to technical support requests through email, phone, chat, or an online ticketing system.
- Troubleshoot common computer, printer, application, and internet connection problems.
- Assist users with password resets, account access, software installation, and basic system configuration.
- Document support requests, troubleshooting steps, and resolutions accurately.
- Escalate complex technical issues to the appropriate IT personnel.
- Help users navigate company systems, applications, and technology tools.
- Follow established IT procedures and security guidelines.
- Maintain professionalism, patience, and clear communication when assisting users.
- Protect confidential information and follow company data security policies.
Benefits
- Life Insurance
- Dental Insurance
- Vision Insurance
- Retirement Plans
- Paid Time Off (PTO)
- Remote work environment
- Part-time scheduling
- Training and professional development opportunities
- Opportunities to develop technical and customer support skills
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
