IT Support

Stefanini Group•Wendell, NC

5d•Onsite

About The Position

Stefanini Group is hiring! Stefanini is looking for IT Support in Wendell, NC (Onsite). This role involves providing onsite technical support for a variety of devices including desktops, laptops, mobile devices, printers, and workplace technology. The IT Support specialist will serve as a key IT point of contact for employees, focusing on delivering exceptional customer service and timely issue resolution. Responsibilities include imaging, configuring, deploying, and re-imaging laptops and workstations, as well as troubleshooting and resolving hardware, software, operating system, and Microsoft 365 issues. The role also supports employee onboarding and offboarding processes, maintains IT asset inventory, and ensures the availability of PCs. Additionally, the position involves supporting conference room technology, collaboration tools, and assisting with local IT projects, technology refreshes, office moves, and equipment upgrades. Occasional support for technology in manufacturing environments may be required. A proactive, results-oriented attitude is essential for taking ownership of issues from start to finish.

Requirements

Strong customer service skills
Ability to operate independently onsite

Nice To Haves

Supporting end-user computing
Device lifecycle management
M365 support
Onboarding/offboarding support
Asset management
Conference room technology support
General site IT support activities

Responsibilities

Provide onsite technical support for desktops, laptops, mobile devices, printers, and workplace technology.
Serve as one of the IT point of contact for employees, delivering exceptional customer service and timely issue resolution.
Image, configure, deploy, and re-image laptops and workstations.
Troubleshoot and resolve hardware, software, operating system, and Microsoft 365 issues.
Support employee onboarding and offboarding, including device setup, deployment, and recovery.
Maintain IT asset inventory and ensure availability of PC's for new users and PC refreshes.
Support conference room technology and collaboration tools.
Assist with local IT projects, technology refreshes, office moves, and equipment upgrades when necessary.
Provide occasional support for technology utilized in manufacturing environments.
Take ownership of issues from start to finish, demonstrating a proactive, "get it done" attitude and commitment to delivering results.