IT Support (6 Month Contract)

Moonbug Entertainment•Los Angeles, CA

1d•Onsite

About The Position

Thank you for considering the IT Support role with Moonbug Entertainment, an award-winning global entertainment company inspiring kids everywhere to laugh, learn and grow. The company is behind some of the biggest kids’ entertainment brands in the world including CoComelon and Blippi. Moonbug believes every child should have access to our entertaining and enriching content, which is why our shows are available on more than 150 video platforms globally including Netflix, Disney+, BBC iPlayer and YouTube Kids. Moonbug is also a global leader in pre-school music and audio experiences, available on 100+ audio platforms globally. Moonbug brands extend far beyond the screen to time include streaming music, toys, games, books, live events, and even theme park exhibits. Moonbug is part of Candle Media, an independent, creator-friendly home for cutting-edge, high-quality, category-defining brands and franchises.

Requirements

2+ years of relevant IT support experience or equivalent technical education.
Strong understanding of IT concepts, including hardware, software, networking, and operating systems.
Excellent problem-solving and troubleshooting skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Willingness to learn new technologies and adapt to changing requirements.

Nice To Haves

Experience with Google Workspace, Office 365, Slack, Maya, Adobe CC, and other SAAS solutions.
Familiarity with device management tools such as JumpCloud and/or JAMF.
Basic knowledge of IP networking concepts.
Experience with the Jira ticketing system.
Positive attitude, with a willingness to take on new challenges and learn new skills.

Responsibilities

Provide technical support for hardware, software, and network-related issues, escalating complex problems to senior team members as needed.
Assist with device deployment and configuration using JumpCloud MDM, following established procedures and guidelines.
Provide technical support for Google Meet video conferencing and other collaboration tools.
Demonstrate proficiency in troubleshooting techniques for MacOS and Windows operating systems.
Utilize the Jira ticketing system to log and track support requests, ensuring accurate documentation and timely updates.
Assist with the management and prioritization of support tickets, adhering to established SLAs.
Collaborate with the IT team to identify and implement IT solutions and enhancements.
Assist with IT projects, including upgrades, migrations, and deployments, under the guidance of senior team members.
Contribute to the development and maintenance of technical documentation and knowledge base articles.
Proactively identify opportunities for improvement in IT support processes and procedures.
Other duties as assigned