IT Support Technician

Aspire MRO LLC•Fort Worth, TX

67d•Onsite

About The Position

The IT Support Specialist I is responsible for providing excellent entry and mid-level support to end-users on all company-supported applications and equipment. This includes troubleshooting computer problems, determining source, and providing appropriate actions. They will also maintain end-user workstations, tablets, phones, and peripherals. These and other responsibilities will be performed in accordance with all company standards, policies, and procedures.

Requirements

1-2 years helpdesk experience
Knowledge of computer and/or network systems, applications procedures, and techniques
Proficiency in Windows Operating Systems
Experience with Active Directory user management and access control
Proficient in Microsoft Office applications

Nice To Haves

2 years technical college or equivalent work experience
Certifications preferred but not required

Responsibilities

Provides excellent customer service via phone, email, Teams, and walk-in customers
Provides first-line support answering technical questions and providing resolutions to problems
Provides information to all users regarding system status, operability, proper equipment use, and printer functions
Works with other groups within IT to help resolve technical problems
Maintains, upgrades, and repairs PCs, tablets, phones, and peripheral equipment
Help with user relocation within the office by moving user computers and all associated equipment
Logs, receives, and tracks helpdesk tickets via IT ticketing system
Installs and verifies software, software updates and patches, and checks for correct operations
Completes hardware and software licensing functions and assists with inventory management
Assists with generating and maintaining proper IT department documentation
Assumes responsibility for related duties as required or assigned