IT Support Technician
Techo-Bloc•Pen Argyl, PA
•$40,000 - $50,000•Onsite
About The Position
We are seeking creative, dynamic candidates for the IT Technician position at our manufacturing site in Pen Argyl, PA. Shift: Monday - Friday, 8:00AM - 5:00PM. Location: Pen Argyl, PA.
Requirements
- Excellent customer service and interpersonal skills
- Great ability to listen and analyze research information
- Great problem-solving skills
- Rigorous, methodical, and detail oriented
- Action and results oriented
- Excellent communications skills, written and oral
- Good documenting skills
- Associate degree in computer science or other related field
- Five (5) years relevant experience in a Microsoft environment
- Excellent knowledge of iPhone environments
- Excellent knowledge of Microsoft Active Sync environment
- Must have or be able to obtain a passport
- Must maintain a current driver’s license and a good driving record
Nice To Haves
- MCP certification (Microsoft Certified Professional)
- Good understanding of Sysprep and Ghost
- Experience in using a Help Desk solution
- Experience with Microsoft Lync 2010
- Experience with Windows 7
Responsibilities
- Provide support to all users in the use and application of our computer equipment.
- Identify, monitor and document troubleshooting activities in the Help Desk system, including all decisions and actions adopted until the final resolution
- Develop and update the inventory of workstations, laptops, printers and all other peripheral equipment in the Help Desk tool
- Install, configure, and optimize workstations and laptops
- Install and configure peripheral equipment: printers, network cards, sound cards, hard drives, etc
- Assist in the drafting of procedures for installation, migration and configurations of new workstations and laptops
- Test ‘patches’’ and ‘’fixes’’ to ensure that the problem is adequately resolved and ensure the follow-up with the user
- Assist in evaluating and updating all office tools as well as most IT tools used
- Assist in the implementation of new technologies and projects
- Assist in maintaining the documentation concerning the technical infrastructure in place to date
- Provide support outside normal hours if necessary
Benefits
- All your information will be kept confidential according to EEO guidelines.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
