IT Support Technician

Ferrum College • Ferrum, VA

8d • Onsite

About The Position

The IT Support Technician manages, maintains, and supports the hardware, software, and peripheral infrastructure across both academic (faculty, classrooms, and specialized labs) and administrative (staff) departments. This role balances day-to-day technical troubleshooting with asset lifecycle management and vendor coordination to ensure seamless campus-wide technology operations.

Requirements

• Customer support experience in a help desk environment
• Hands-on Windows and Mac hardware, software, and peripheral troubleshooting experience
• Excellent organization and analytical skills
• Excellent interpersonal skills
• Excellent written and verbal communication skills

Nice To Haves

• Bachelor’s degree in an area of Information Technology
• A+ or other relevant certifications
• 2-5 years of experience with supporting computer hardware, software, and AV equipment
• Prior experience in academic setting
• IT supervisory experience

Responsibilities

• Provides technical support and one-on-one instruction for faculty and staff on basic computer needs (e.g., mapping folders, email retrieval, VPN access, and remote instruction technology).
• Maintains software and hardware for employee computers, classrooms, and specialized academic labs (including the gaming lab).
• Provides technical support for classroom projection/display systems, campus audio equipment, print/copy management systems, and VOIP telephone connectivity.
• Delivers network support for connecting devices and assists in resolving campus connectivity issues with endpoint devices such as switches and access points.
• Utilizes the Help Desk ticketing system to track, resolve, and document requests. Assists in creating internal IT procedures, user training materials, and onboarding documentation.
• Evaluates, recommends, and purchases computer hardware and software for employees, academic labs, and classrooms.
• Maintains an accurate, current inventory of campus computer hardware, software, and related technological equipment.
• Coordinates with other IT support staff to ensure timely service, collaborates internally to provide team guidance, and interfaces with outside vendors for technology renovations and projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed