IT SUPPORT TECHNICIAN
About The Position
The IT Support Technician will be responsible for responding to help desk tickets and other requests for technical assistance from employees. This role involves diagnosing and fixing problems with computer systems, printers, software, and other peripheral devices, ranging from password resets to complex network issues. The technician will also set up new equipment, install and manage software, perform regular maintenance, monitor systems for security threats, and document troubleshooting steps. Collaboration with other IT members and training employees on hardware and software usage are also key aspects of the position. Additionally, the role includes managing user accounts and permissions, performing PC maintenance, hardware and software installation, equipment salvages, and inventory tracking. The technician will also set up, configure, and troubleshoot printers, requiring the ability to lift and relocate equipment up to 50lbs. Adherence to company policies and procedures, maintaining equipment inventory, and performing other assigned tasks are also required.
Requirements
- High school diploma / GED
- CompTIA A+ certification preferred
- Able to work independently or as part of a team
- A strong understanding of computer hardware, software, networking, and operating systems like Windows, macOS, and Linux
- Excellent analytical and diagnostic skills to identify the root cause of an issue and determine the best solution
- The ability to explain complex technical concepts clearly to non-technical users, both verbally and in writing
- The ability to manage multiple support tickets simultaneously and prioritize tasks effectively
- Strong interpersonal skills, patience, and a helpful demeanor to assist frustrated or confused users
- Valid NYS Driver’s License and vehicle
- Able to lift 50lbs
Nice To Haves
- CompTIA A+ certification
Responsibilities
- Respond to help desk tickets and other requests for technical assistance from employees
- Diagnose and fix problems with computer systems, printers, software, and other peripheral devices
- Work on issues ranging from password resets to more complex network problems
- Set up new computers, mobile devices, and other equipment for users
- Install, update, and manage software and drivers
- Perform regular maintenance to ensure networks, hardware, and systems are running correctly and efficiently
- Monitor systems and devices for potential security threats
- Document and update knowledge bases using details of user inquiries, resolved issues, and troubleshooting steps for future reference
- Collaborate with other IT members and escalate complex issues to higher-level IT staff or MSP groups
- Train employees on how to operate new hardware and software effectively and follow security best practices
- Manage user accounts and permissions: Create, modify, and delete user accounts and manage access rights to maintain security and compliance
- Perform PC maintenance, hardware and software installation and upgrades, equipment salvages and inventory tracking
- Setup, configure and troubleshoot printers
- Adhere to all company policies and procedures
- Maintain equipment inventory and related documents
- Perform all other tasks as assigned or required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
