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INFORS-HT Switzerland•Anapolis Junction, MD

1d•$1 - $1•Hybrid

About The Position

This job posting is for our location in Maryland, USA. Provide first-level IT support for hardware, software, and user accounts in the US. Set up, maintain, and troubleshoot laptops, desktops, peripherals, and mobile devices. Manage client imaging, provisioning, and deployment using MDM tools (e.g. Microsoft Intune / Autopilot). Maintain an accurate IT asset inventory and manage hardware lifecycle (procurement, deployment, replacement, disposal). Administer day-to-day Microsoft 365 services (user accounts, mailboxes, Teams, SharePoint). Execute onboarding and offboarding processes, including workstation setup, account provisioning, and access management. Log, prioritize, and track incidents and service requests in the ITSM system. Act as the first point of contact for Microsoft Dynamics 365 Business Central topics: collect, document, and triage issues, and coordinate resolution with headquarters and external partners through to closure. Support local network, printer, and connectivity issues (wired/wireless endpoints, VPN, Azure Virtual Desktop access). Coordinate with the central IT team in Switzerland on standards, security, and system rollouts.

Requirements

Degree in Business Informatics, Computer Science, or comparable education with an affinity for IT; professional experience may substitute for education
3–6 years of experience in IT support, help desk, or a comparable role
Experience supporting end users in a business environment
Experience working with ticketing and/or ITSM systems
Strong troubleshooting skills across hardware, software, and network issues
Solid understanding of Windows-based environments and Microsoft 365 applications
Familiarity with local network support and basic infrastructure tasks
Clear and professional communication, both written and verbal
Ability to work independently on-site while collaborating with international teams
Basic knowledge of networking concepts (TCP/IP, DNS, VPN)
Experience with device setup, troubleshooting, and lifecycle management
English (professional working proficiency, written and spoken)

Nice To Haves

ERP exposure, specifically, MS Dynamics GP/Business Central, preferred
Exposure to Microsoft Dynamics 365 Business Central, Dynamics GP or similar ERP systems
German is a plus

Responsibilities

Provide first-level IT support for hardware, software, and user accounts in the US
Set up, maintain, and troubleshoot laptops, desktops, peripherals, and mobile devices
Manage client imaging, provisioning, and deployment using MDM tools (e.g. Microsoft Intune / Autopilot)
Maintain an accurate IT asset inventory and manage hardware lifecycle (procurement, deployment, replacement, disposal)
Administer day-to-day Microsoft 365 services (user accounts, mailboxes, Teams, SharePoint)
Execute onboarding and offboarding processes, including workstation setup, account provisioning, and access management
Log, prioritize, and track incidents and service requests in the ITSM system
Act as the first point of contact for Microsoft Dynamics 365 Business Central topics: collect, document, and triage issues, and coordinate resolution with headquarters and external partners through to closure
Support local network, printer, and connectivity issues (wired/wireless endpoints, VPN, Azure Virtual Desktop access)
Coordinate with the central IT team in Switzerland on standards, security, and system rollouts