IT Support Technician

VieMed Careers • Lafayette, LA

1d • Hybrid

About The Position

This position is responsible for reviewing and resolving trouble tickets, installing hardware and software, setting up new users, and staying current with technology trends. The role also involves participating in an on-call schedule for after-hours support and handling Protected Health Information (PHI) in accordance with HIPAA regulations. The job is based in an office and field environment.

Requirements

• Foundation in software, hardware, and network processes and support.
• Experience supporting various OS including Windows 10, 11, and Mac OS.
• Outstanding interpersonal skills with a focus on helping others.
• Computer Skills - Diagnoses and fixes computer hardware and driver-related problems (ex: malfunctioning hard drives, network cards, power supplies, and video cards and other subsystems/components).
• Access to Protected Health Information (PHI)
• Policies and procedures will be strictly adhered to make sure PHI is protected as required by the HIPAA Privacy Rule.

Nice To Haves

• High school diploma or equivalent.
• Entry level IT certifications or equivalent experience preferred.

Responsibilities

• Review open trouble tickets, gather additional information, update tickets with current information, and resolve.
• Research and solve unfamiliar technical issues and produce documentation based upon problem resolution to be added to the knowledge base.
• Install end user hardware and PC software.
• Setup and on-board new users in Azure AD/Microsoft 365.
• Stay current with knowledge of related technologies, designs, methods, and trends.
• Participate in on-call schedule and provides after-hours support as needed.
• Other responsibilities and projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED