IT Support Technician

Centurum • Evesham Township, NJ

23d • $50 - $60 • Onsite

About The Position

Centurum is seeking an experienced IT Support Technician to join our Marlton, NJ office. This role is the primary point of contact for end-user technical support and helpdesk services, while also providing hands-on assistance with server room operations and maintenance. The ideal candidate is a self-starter who takes ownership of issues, communicates clearly with non-technical users, and is comfortable working in a structured, process-driven environment.

Requirements

• 2–5 years of experience in a helpdesk, desktop support, or IT support technician role
• Hands-on experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint, Azure AD / Entra ID)
• Working knowledge of Active Directory (user/group management)

Responsibilities

• Serve as the first point of contact for IT support requests via ticketing system, phone, and remote support software
• Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues for end users
• Manage user accounts, licensing, and device enrollment through Active Directory / Entra ID and Intune (MDM)
• Triage and remediate device compliance issues through Microsoft Intune, escalating as appropriate
• Maintain and enforce device configuration policies and compliance baselines via Intune
• Assist with server room operations including hardware maintenance, cable management, monitoring, and vendor coordination
• Document support activities, resolutions, and asset information in the ticketing system
• Escalate complex issues to senior IT staff or managed service partners as appropriate
• Support onboarding and offboarding processes including equipment setup and account provisioning
• Contribute to IT policies, procedures, and knowledge base documentation as needed

Benefits

• Health Insurance - Centurum provides insurance for employee and dependent in a comprehensive package. Coverage for vision care is included. This option is available on a cost-sharing basis.
• Dental Insurance - Available in conjunction with Health Insurance for an additional cost. Provides oral maintenance care for employee and dependent.
• Basic Life Insurance - Company provided benefit for all full-time employees.
• Supplemental Life Insurance - Optional life insurance coverage to employees at group rates.
• Dependant Life Insurance - Optional coverage for dependents at a group rate.
• Long Term Disability Insurance - Optional coverage available to employees at group rates.
• Vacation and Sick Leave - Leave accrual is determined by length of service.
• Holidays - The company observes ten paid holidays each year.
• Retirement 401(k) Plan - Centurum’s corporate benefits package includes 401K with a company bi-weekly match and a year-end profit sharing company match for all eligible employees. Investments can be made into selected funds under this plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed