IT Support Technician

SysGen Solutions Group • Calgary, AB

1d

About The Position

SysGen Solutions Group is a fast-growing, award-winning company that believes building the best experience for our employees and clients is what makes a company great. We are a group of hard-working, result-oriented people focused on disrupting the I.T. industry by continually elevating the I.T. experience. Are you tech savvy, eager to start or grow your career in IT? Our SysGenius Team is hiring an IT Support Technician. The SysGenius Team is the hub of our internal IT operations providing critical services in system monitoring and reporting, user support for SysGen employees, and assisting our Managed Services clients as directed.

Requirements

• Basic understanding of server and network environments
• Ability to support Windows operating systems
• Basic computer troubleshooting experience
• Effectively prioritize and manage multiple tasks
• Ability to provide a great customer service experience in person and on the phone (good communication skills)
• Strong troubleshooting skills
• Diploma or Degree in Computer Science or Information Technology
• Valid drivers license and vehicle

Nice To Haves

• Ability to support Microsoft Office Applications including Office 365
• Familiarity with backup solutions, Anti-Virus, Anti-Malware
• Basic technical training (CompTIA or Equivalent)
• Willingness to learn and develop skills

Responsibilities

• Monitor, maintain, and generate reports for system and backup health for multiple client sites
• Check events, logs, triage &alerting technicians to critical technical issues
• Provide support with deployment, repair & replacement services on desktops, laptops, printers and mobile devices
• Check status of Managed Security client environments using monitoring tools
• Generate reports for client facing staff, business managers, and security leaders
• Desktop set up, moving equipment, and basic trouble shooting for internal staff

Benefits

• Professional Training: Paid-for courses to meet your career development goals.
• Distinctive Compensation Program: The base salary and variable compensation program allow you to drive your annual income.
• Culture of Health & Wellness: We believe that work-life balance is important – when you have time to refresh with family and friends, you are more energized and engaged in everything you do.
• Diversity & Inclusion: Collaboration & Relationships are two of our Guiding Principles because we know the energy and ideas generated from diverse experiences and talent work together to create optimal solutions.
• President's Club for ALL Employees: SysGen recognizes employees from every department who go above and beyond with an all-expenses-paid trip to a fun destination. Last time it was Mexico!
• Unique Double Dip Program: Double your vacation time with a payout option at the end of the year!
• Group Benefits Plan: A comprehensive plan to cover your and your family's needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree