IT Support Technician - Microsoft 365, AD & Migration Support

Proactive Technology Management•Detroit, MI

3d•Hybrid

About The Position

Proactive Technology Management is looking for an experienced IT professional in the Detroit Metro area to join their team. This role requires a motivated, independent IT expert who is confident communicating with a remote team of talented technicians. The ideal candidate has broad IT knowledge and high accountability, driven towards success and personal growth. The company offers a defined upward path with opportunities for increased money and responsibility. Initially, the role will be full-time at a client site in Detroit until July 31st, after which it will transition to a hybrid/remote schedule. The company emphasizes a fun, team-based approach with continuous learning of new technologies and a structured career development path from Technician to Integrator, Engineer, and Consultant. Primary technicians manage specific clients from 'keyboard to cloud,' guiding purchasing decisions, setting up equipment, and implementing new services. Excellent communication skills and a passion for helping people with technology are essential. This position is for an experienced technician entering at the Integrator level, involving a hybrid schedule with remote troubleshooting and on-site visits as needed. Experience at or above Tier 3-level support or in a specialist role is preferred.

Requirements

5+ Office 365 and Windows Server experience
5+ Firewall troubleshooting experience (Sophos, Cisco, SonicWall, Watchguard)
5+ Network Setup experience (installing AP's, switches, and firewalls)
Extensive experience leading migrations
Extensive experience in virtualization and networking
Above and beyond customer service
Strong grasp of the fundamentals of Networking, Office 365, Windows Desktops, Windows Servers, Active Directory, and Security
Troubleshooting, implementation, and installation are key areas of knowledge