IT Support Technician - Microsoft 365, AD & Migration Support

Proactive Technology Management•Detroit, MI

4d•Hybrid

About The Position

Proactive Technology Management is seeking an experienced IT professional for an IT Support Technician role, focusing on Microsoft 365, Active Directory, and migration support. This position offers a defined career path with opportunities for growth in responsibility and compensation. The role begins with full-time on-site work in Detroit until July 31st, transitioning to a hybrid/remote schedule thereafter. The company emphasizes a fun, team-based approach with continuous learning and a structured career development plan, moving from Technician to Integrator, Engineer, and Consultant. Primary technicians manage client relationships from 'keyboard to cloud,' guiding purchasing decisions and implementing new services, requiring strong communication and a passion for helping people with technology.

Requirements

5+ years of Office 365 and Windows Server experience
5+ years of Firewall troubleshooting experience (Sophos, Cisco, SonicWall, Watchguard)
5+ years of Network Setup experience (installing AP's, switches, and firewalls)
Extensive experience leading migrations
Extensive experience in virtualization and networking
Above and beyond customer service
Strong grasp of the fundamentals of Networking, Office 365, Windows Desktops, Windows Servers, Active Directory, and Security
Troubleshooting, implementation, and installation skills