IT Support Technician

First Fed•Seattle, WA

2d•Hybrid

About The Position

The IT Support Technician is the front-line technical support representative to our employees. The Technician works to ensure that First Fed’s internal technology assets (desktop, laptop, printer, copier, and thin/zero clients) are running optimally, are secure, and are maintained to our desired level of quality. You will be expected to provide Support Desk Level support to employees, assist in other IT areas, and participate in rotating weekend and periodic after-hours support. Above all, the Technician is focused on providing exemplary service to our internal customers.

Requirements

Higher education in Information Technology and/or 2 years of verifiable experience in desktop and general IT support.
Ability to grasp complex technical concepts, diagnose, problem solve, and communicate concepts appropriately for the audience.
Ability to communicate well with customers, peers, and management and follow detailed instructions.
Familiar with supporting Microsoft Windows desktop operating system in a Microsoft domain environment.
Familiar with using and supporting business apps such as Microsoft Office and Jira Service Management.
Familiar with Windows Active Directory and with networked printers in a Windows environment.
Ability to assist and monitor technology vendors
Valid Washington State Driver’s License and reliable transportation.
High School Diploma required.

Nice To Haves

Familiarity with VMware Horizon virtual desktop environment desired.
Familiarity with T568A/B CAT wiring and termination desired.

Responsibilities

Provide technical support on all IT-related hardware, such as desktops, laptops, VDI clients, printers, phones, mobile devices, projectors, audio/video, UPS/PDUs, etc.
Assist with Support Desk duties, including phone coverage, support for systems/apps, employee onboarding/offboarding processes, etc.
Ensure accurate and timely documentation of issues and solutions.
Provide “remote hands” at all First Fed sites for department -provide onsite support for remote IT team.
Organize and maintain department hardware storage areas and inventories.
Pull, terminate, patch, and test Ethernet cabling.
Provide outstanding customer service to our staff and ensure that bank information is maintained in a safe and secure manner in accordance with company policies, missions, and goals.
Ensure compliance with Bank Secrecy Act (BSA) regulations and other federal and state regulations and complete annual BSA training on time in accordance with BSA regs and internal policies and procedures.
Attend classroom, online training, seminars, and conferences as needed.
Maintain regular and predictable attendance and perform related duties and responsibilities as required.
Develop and maintain a working knowledge of First Fed policies, procedures, and systems.
Other duties as assigned