IT Support Technician

St. Ambrose University • Cedar Rapids, IA

15d • Onsite

About The Position

Mount Mercy University is seeking a customer-focused IT Support Technician to provide frontline technology support for faculty, staff, and students. This role serves as the first point of contact for technical issues and helps maintain a positive technology experience across campus.

Requirements

• Associate degree or 2+ years of related IT support experience.
• Strong customer service and communication skills.
• Experience supporting Windows and macOS environments.
• Familiarity with Microsoft 365 and common desktop technologies.
• Ability to troubleshoot technical issues and manage multiple priorities.

Nice To Haves

• Associate degree in Computer Science or related field.
• Dell certification or similar technical certifications.
• Experience with remote support tools, AV/classroom technology, and account management systems.

Responsibilities

• Provide Tier 1 support for computers, printers, classroom technology, and software.
• Troubleshoot hardware, software, account access, and password issues.
• Document and manage requests through the IT ticketing system.
• Escalate complex issues to appropriate IT staff.
• Assist with setup, maintenance, and support of university technology.
• Deliver support in person, by phone, and remotely.
• Collaborate with IT team members and contribute to process improvements.
• Work occasional evenings and weekends as needed.

Benefits

• Competitive salary
• Comprehensive benefits package including health, dental, and vision insurance
• Retirement savings plan with employer match
• Tuition remission benefits
• Paid time off and holidays
• Opportunities for professional development and training
• A supportive and collaborative work environment
• Access to campus amenities, cultural events, and recreational facilities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree