IT Support Technician (3775)

WILMOT MODULAR STRUCTURES INC • White Marsh, MD

20d • $24 - $27 • Onsite

About The Position

The IT Support Technician provides first-line technical support to Wilmot employees, focusing on resolving help desk tickets, maintaining IT assets, and ensuring system reliability. This is a hands-on, customer-focused role.

Requirements

• Bachelor’s degree in computer science with a minimum of one-year related experience, or equivalent demonstrated experience.
• Experience with basic networking, Windows support, and Microsoft 365.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills and ability to work with technical and non-technical users.
• Have a solid work ethic that includes doing the right thing, being reliable, trustworthy and honest.

Responsibilities

• Provide front-line onsite IT support for desktops, laptops, printers, networking equipment, and mobile devices.
• Facilitate and support employee onboarding/offboarding, including hardware setup and account provisioning.
• Troubleshoot and resolve issues related to internet connectivity, email, and business applications.
• Maintain asset inventory and coordinate moves, additions, and changes for hardware and software.
• Support audio/visual systems for meetings and events.
• Provide other administrative assistance to support Customer Service, Project Management, and Sales Departments.
• Maintain Compliance in accordance with all policies and procedures, and Wilmot’s Core Values
• Additional duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree