IT Support Technician - Kihei, HI

Merge IT•Kihei, HI

5d•Onsite

About The Position

Our enterprise-level client is seeking to add an IT Support Technician to the team in Kihei, HI. The role includes handling day-to-day IT support needs in a Windows environment, with a strong focus on hardware replacement, device imaging, and user support. You will provide deskside support for end users including IMAC (Install, Move, Add, Change) activities, reimage and deploy PCs as part of refresh or break/fix processes, perform hardware troubleshooting and replacement for desktops, laptops, and peripherals, and support users with Office 365 applications and Windows OS issues. You will also document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools, collaborate remotely with team members across other locations to resolve complex issues, and perform basic hands-and-feet network support: check switch power status, create console sessions as directed. Ensure timely and professional communication with end users and team leads.

Requirements

Basic knowledge of Win10/11 operating system
Strong experience supporting Windows desktop environments
Proven hands-on experience with Office 365 at the deskside level
Basic knowledge of device imaging, reimaging, and PC deployment best practices
Excellent problem-solving and customer service skills

Nice To Haves

Knowledge of BitLocker and backup process for windows is a plus.
Lenovo hardware understanding will be very beneficial.
Experience using ServiceNow or similar ticketing systems
Familiarity with Windows Autopilot deployments
Hands-and-feet network support (switch checks, console sessions)
Certifications such as A+, MCP, or ITIL are a plus but not required

Responsibilities

Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
Reimage and deploy PCs as part of refresh or break/fix processes
Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
Support users with Office 365 applications and Windows OS issues
Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
Collaborate remotely with team members across other locations to resolve complex issues
Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
Ensure timely and professional communication with end users and team leads
Asset Disposal/Reclaim, Inventory Capture, Device Distribution, Floor walking, Cabling and general infrastructure knowledge.
Ability to image a machine and package and ship devices once built for end users.