IT Support Technician

Somnia, Inc.•Harrison, NY

20h•Hybrid

About The Position

We are seeking a dependable and technically skilled IT Support Technician to join our growing team at a leading healthcare anesthesia management company. In this hands-on role, you will be responsible for the day-to-day support, maintenance, and deployment of end-user computing equipment and technology infrastructure across our headquarters. You will play a critical role in enabling our clinical and administrative staff to operate efficiently and securely in a fast-paced, compliance-sensitive environment.

Requirements

Proficiency with Windows and macOS operating systems, including installation and imaging required.
Practical knowledge of computer hardware components with the ability to perform repairs and upgrades required.
Experience configuring and supporting networking equipment, phones, and peripheral devices required.
Strong attention to detail and the ability to maintain accurate asset inventory records required.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment required.
Hands-on experience in an IT support or help desk role with direct exposure to hardware and software troubleshooting required.

Nice To Haves

Familiarity with HIPAA compliance requirements and the handling of protected health information (PHI) preferred.
Experience working in a healthcare or medical office environment preferred.
Experience with asset management or IT ticketing systems preferred.
Associate’s or Bachelor’s Degree in Information Technology, Computer Science, or a related field (or equivalent work experience) preferred.
CompTIA A+, Network+, or similar IT certification a plus.

Responsibilities

Test, configure, and prepare computer equipment for deployment to end users.
Troubleshoot and fix hardware and software problems on laptops, desktops, tablets, monitors, phones, and networking devices.
Perform hardware repairs and upgrades on Windows and Mac-compatible devices.
Install, update, and maintain operating systems and standard software applications.
Perform OS imaging and system provisioning for new and replacement devices.
Conduct hardware backups and data recovery operations for archiving purposes.
Install, configure, and troubleshoot printers, scanners, and related peripheral devices for headquarters users.
Provide ongoing support for phone systems and networking equipment.
Maintain accurate and up-to-date records of all IT hardware assets using the A-Track inventory management system.
Document hardware distribution, assignments, and lifecycle status for all IT equipment.
Perform medical records scanning in support of the Revenue Cycle Management (RCM) team.
Assist with document scanning and digitization needs for various internal departments.
Support the office manager with the setup and configuration of office equipment.
Assist with additional departmental tasks and projects as assigned.