IT Support Technician

Testronic•Kenner, LA

22h•Onsite

About The Position

We are seeking an exceptional IT Support Technician for our New Orleans QA Testing Facility. This is an exciting new role, in our recently opened testing facility.

Requirements

A Bachelor or Master’s degree in Computer Science, Information Management Systems, or related technical field
2+ years prior IT support experience
Ability to multitask and support various groups of users
Excellent analytical and problem-solving skills
Ability to work to tight deadlines and within constraints
Team player – working effectively as part of local and global IT teams
Current server, PC and mobile hardware
Good understanding of the principles of networking, and related technologies and hardware
Industry recognized qualifications in IT hardware support – CompTIA A+ or equivalent
Operating Systems (Windows10, OSX, iOS, Android)
Excellent understanding of basic Active Directory management - User and Groups
VoIP phone systems
PC image deployment technologies
Encryption technologies e.g. Bitlocker

Nice To Haves

Exposure to ISO 27001, MPAA or other security standards would be a strong advantage
Gaming/Media Industry Experience – development, testing, publishing; handling confidential data

Responsibilities

Responsibility for the NOLA Service Desk and the efficient and timely delivery of 1st/2nd line IT support to the QA testing teams
Provisioning of testing equipment to QA projects in a timely manner
Day to day administration of local servers, systems and network devices
Implementation of global policies defined by the IT Director and Head of InfoSec
IT Procurement for this facility
Negotiation and maintenance of vendor and consultant contracts and service agreements
Maintain complete, detailed documentation of all services and systems
Managing and auditing of all IT assets in the facility
Vulnerability scanning and patching of endpoints
Addressing security events raised by the SIEM solution