IT Support- Modesto CA

TEKsystems • Modesto, CA

3d • Onsite

About The Position

We are seeking a highly motivated, detail‑oriented, and experienced IT Support Technician to join our Modesto, CA office. This role will serve as a dedicated phone support agent while also supporting the Deployment Depot as operational needs arise. This individual will play a critical role not only in day‑to‑day support but also in training new phone agents and taking on leadership responsibilities within the depot. This is an excellent opportunity for a self‑starter who enjoys both user support and hands‑on hardware work, with room to grow into an informal team lead for local operations.

Requirements

• Support
• Troubleshooting
• Windows 10
• Windows
• Help desk
• Help desk support
• Technical support
• Phone Support (Primary Role)
• Provide Tier 1/2 technical support via phone for end users across the organization.
• Troubleshoot issues related to: Windows 10 O365 and Office 2013 applications Laptops, desktops, thin clients (WYSE) Network connectivity (wired, Wi‑Fi, VPN) Printers and common business applications (Adobe Reader, etc.).
• Document all interactions in the ticketing system with accuracy and detail.
• Deliver high‑quality, empathetic customer service and clear communication.
• Deployment Depot (Secondary Role)
• Assist with imaging, configuration, and deployment of laptops, desktops, and thin clients.
• Perform hardware break/fix work as needed.
• Maintain depot inventory and uphold hardware handling best practices.
• Collaborate with onsite team members to support operational throughput.

Responsibilities

• Provide Tier 1/2 technical support via phone for end users across the organization.
• Troubleshoot issues related to: Windows 10, O365 and Office 2013 applications, Laptops, desktops, thin clients (WYSE), Network connectivity (wired, Wi‑Fi, VPN), Printers and common business applications (Adobe Reader, etc.).
• Document all interactions in the ticketing system with accuracy and detail.
• Deliver high‑quality, empathetic customer service and clear communication.
• Assist with imaging, configuration, and deployment of laptops, desktops, and thin clients.
• Perform hardware break/fix work as needed.
• Maintain depot inventory and uphold hardware handling best practices.
• Collaborate with onsite team members to support operational throughput.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed