IT Support Technician
FB Society•Dallas, TX
•Onsite
About The Position
Join a growing hospitality group where technology plays a key role in delivering exceptional guest experiences. You’ll have the opportunity to support multiple brands, work with modern systems, and make a direct impact on operations across the organization.
Requirements
- 1–3 years of experience with Point-of-Sale (POS) systems
- Experience in networking and help desk support
- Working knowledge of TCP/IP protocols and LAN/WAN configurations
- Hands-on experience troubleshooting and repairing computer systems
- Experience with Microsoft 365 administration
- Strong verbal, written, and interpersonal communication skills
- Proficiency in Microsoft Office (Excel, Word, etc.)
- Excellent analytical, organizational, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment
- Ability to work independently and collaboratively within a team
Nice To Haves
- 2+ years of POS troubleshooting
- 5+ years of help desk or IT support experience
- High school diploma or equivalent
Responsibilities
- Administer, maintain, and support Toast POS systems and associated hardware/equipment across multiple concepts
- Monitor system performance and proactively troubleshoot issues across POS, network, and end-user environments
- Configure, maintain, and troubleshoot Cisco Meraki network infrastructure (firewalls, switches, and access points)
- Provide support for network connectivity, hardware, and infrastructure issues across corporate and restaurant locations
- Manage Microsoft 365 administration, including user provisioning, access management, and licensing
- Handle employee onboarding and offboarding across all IT systems
- Support inventory system updates, including vendor and product setup
- Provide POS and end-user technical support for the corporate office and nationwide restaurant locations
- Install, configure, and maintain hardware, software, and peripheral devices
- Troubleshoot technical issues, perform repairs, and assist with data recovery as needed
- Assist in managing software licenses, system updates, and upgrade schedules
- Deliver training and guidance to users on systems and applications
- Recommend and implement effective IT solutions and best practices
Benefits
- Competitive salary and performance-based incentives
- Comprehensive medical, dental, and vision coverage
- 401(k) with company match
- Paid time off
- Employee dining discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
