IT Support Technician
About The Position
Metro Vein Centers is seeking a hands-on IT Support Technician to join their growing IT team, based onsite at their Michigan HQ. This is a new position created to bring dedicated in-person IT support to their MI and surrounding clinic operations. As the onsite IT resource at HQ, the technician will be the primary face of IT for corporate staff and a key point of contact for surrounding clinic support. They will handle day-to-day troubleshooting, manage device deployments, support onboarding and offboarding workflows, IT inventory, ensure clinic technology runs without interruption, and contribute to organizational IT projects.
Requirements
- 2–4 years of experience in IT support, helpdesk, or desktop support
- Experience supporting users in a multi-location or clinical environment preferred
- Strong working knowledge of Windows and/or macOS
- Familiarity with Google Workspace
- Basic understanding of networking: LAN, Wi-Fi, VPN, DNS
- Experience with device management
- Excellent customer service, communication, and organizational skills
- Ability to prioritize and manage multiple issues in a fast-paced, patient-driven environment
- Ability to travel up to 80% across clinic locations as required
- Being onsite during business/clinic hours
- Self-motivated with the ability to work independently and manage time effectively in the field
- Valid driver’s license and reliable transportation
Nice To Haves
- Experience working in healthcare or regulated environments (HIPAA)
- Familiarity with EMR/EHR systems
- Experience with IT ticketing systems
- CompTIA A+, Network+, or equivalent certification
- Experience supporting clinic or medical office technology
Responsibilities
- Provide in-person IT support to corporate headquarters staff in West Bloomfield and surrounding Michigan, Illinois, and other surrounding clinic locations as they open
- Serve as the primary onsite point of contact for hardware, software, and connectivity issues
- Configure, image, and deploy workstations, laptops, printers, and peripheral equipment
- Manage user onboarding and offboarding, including account setup, device provisioning, and day-1 IT orientation
- Manage support tickets, maintaining SLA compliance and documentation standards
- Assist with MDM enrollment, compliance monitoring, and patch management
- Assist with setup and future support for new clinic openings
- Conduct user training on IT tools, security awareness, and self-service portal usage
- Coordinate with the network and security teams on escalated issues and IT projects
- Maintain accurate inventory of IT assets
- Adhere to HIPAA requirements and internal data security policies
- Other related IT support duties as assigned
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Generous Paid Time Off (PTO) + Paid Company Holidays
- Company-Paid Life Insurance
- Short-Term & Long-Term Disability Insurance
- Employee Assistance Program (EAP)
- Career Growth & Development Opportunities
- A collaborative, mission-driven culture focused on delivering exceptional patient care
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
