IT Support Technician
FastMed•Durham, NC
•Onsite
About The Position
The IT Support Technician serves as the first point of contact for incidents and user requests and is responsible for initial diagnosis, resolution, and escalation based on documented processes and procedures. Support hours vary and range from 7am-5pm, Monday through Friday with a weekly on-call rotation M-F after-hours and on weekends. This position is required to be available on-site in the Durham, NC area.
Requirements
- Strong analytical and problem-solving abilities
- Effective communication skills: reading, writing, and verbal
- Able to work with a minimum of supervision
- Able to handle problems in a calm and responsive manner.
- Strong customer services skills
- Citrix, Active Directory, and basic networking topology
- Familiarity with Cyber Security best practice and HIPAA compliance.
- Knowledge of health care industry
- Adheres to AvanceCare and FastMed Policy and Procedures
- Maintains corporate and patient confidentiality through adherence to HIPAA, HITECH and other data privacy and security laws, regulations and guidelines.
- Works as a team player
- Uses strong attention to detail
- Maintains a positive, respectful attitude, high team spirit and morale
- Demonstrates flexible and efficient time management and ability to prioritize workload
- Consistently reports to work on time for schedule shift, prepared to perform duties of position
Responsibilities
- Provides technical support to all AvanceCare and FastMed personnel
- Triage, Resolve, Document and close or escalate all support desk tickets
- Identifies and escalates situations requiring urgent attention
- Image, configure and set up new user laptops and desktops
- Properly maintain IT asset inventory
- Troubleshoot client laptops, desktops, printers, and basic network connectivity problems
- Administers and manages all software and hardware to support daily operations
- Creates all new Avance Care employee accounts for Active Directory, Exchange Mailboxes, Distribution lists and other back-office systems
- Actively participates in project and team initiatives as needed
- Communicates standards for appropriate use of technology to personnel
- Provides excellence in customer service
- Understand, supports, and contributes to the organization’s mission, goals, and values
- Occasional travel is required to locations for troubleshooting, assisting staff with their issues, and project related tasks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
