IT Support Technician
About The Position
Multi Media, LLC is the company behind Chaturbate, one of the most heavily trafficked live streaming platforms in the world. We support a global network of independent content creators and millions of real-time viewers, delivering interactive video at scale. Our infrastructure handles complex broadcasting, low-latency streaming, and high-engagement user experiences. All live, all the time. We’re building a platform where creators can express themselves freely and grow their communities, where viewers discover and interact with creators they’re drawn to, and where the team behind it is challenged, trusted, and responsible for shaping the experience of millions of users around the world. We value people who take initiative, stay curious, and care deeply about the quality and impact of what they build. The Role We’re looking for an IT Support Technician to join our team. In this role, you’ll be the go-to resource for Help Desk support across Multi Media and its subsidiaries, helping employees troubleshoot hardware, software, and device-related issues. You’ll provide support across a range of environments, including macOS, Windows, ChromeOS, iOS, Linux, and streaming devices, and play an important role in keeping our teams productive day to day. This is a hybrid role and requires travel to our Irvine office 2–3 days per week.
Requirements
- 1–3 years of hands-on IT support/help-desk experience (remote-first or hybrid environment).
- Performed macOS hardware support in a remote-first environment.
- Shipped hardware devices and supplies through FedEx.
- Familiarity with macOS and Windows 11.
- A natural problem-solver who enjoys getting to the bottom of things.
- Worked in an environment where you've had the freedom to think independently.
Nice To Haves
- Apple Genius Bar or Apple retail/support experience.
- Experience with ChromeOS, iOS, Linux, or streaming devices.
- Hands-on with a ticketing system (Zendesk) and/or asset management (Asset Panda).
- Exposure to device/identity management (JumpCloud, Google Workspace as an end-user admin).
- Help desk experience on a small IT team, where you owned tickets end-to-end.
Responsibilities
- Be the first point of contact for all Help Desk tickets, so you’ll triage them and update them with the appropriate current statuses daily.
- Troubleshoot and resolve software and hardware-related computer workstation issues on macOS, ChromeOS, and WinOS to provide direct desk-side support for internal customers
- Prepare devices for shipping & create FedEx shipping labels.
- Follow up on previous shipments as needed.
- Wipe and prepare various devices for reissue or repair.
- Execute onboarding/offboarding tasks and basic SaaS account provisioning, following established runbooks.
Benefits
- Fair and competitive base salary
- Health, Vision, Dental, and Life Insurance for you and any dependents, with policy premiums covered by the Company
- Long & Short term disability insurance
- Unlimited PTO
- Annual Year-End Company Closure
- Optional 401k with 5% matching
- 12 Paid Holidays
- Paid Lunches in-office, or if Remote, a $125/week stipend via Sharebite
- Employee Assistance and Employee Recognition Programs
- And much more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
