IT Support Technician

KBR • Dulles, VA

5d • $159,300 - $194,600 • Onsite

About The Position

KBR’s National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this role, you will provide end-user IT support that enables daily operations and mission success. Why Join Us? Innovative Projects: Support IT environments that enable mission-critical work. Collaborative Environment: Be part of a team that values responsiveness, teamwork, and customer service. Impactful Work: Ensure users have reliable, secure access to the tools they need.

Requirements

• Active TS/SCI with a Polygraph
• Bachelor's degree
• Minimum of 8 years relevant experience
• Experience providing hands-on IT support in a desktop or service desk environment.
• Strong troubleshooting skills for hardware, software, and basic network issues.
• Working knowledge of Windows operating systems and common productivity tools (e.g., Microsoft Office).
• Familiarity with user account management, permissions, and directory services (e.g., Active Directory).
• Ability to communicate technical information clearly to non-technical users.
• Experience documenting technical issues, resolutions, and procedures.
• Ability to manage multiple support requests in a fast-paced environment.
• Attention to detail and strong customer service skills.

Nice To Haves

• Previous experience supporting a government or defense contractor environment.
• Familiarity with basic server administration or endpoint management tools.

Responsibilities

• Provide desktop, peripheral, and user access support for office personnel, resolving hardware, software, and connectivity issues.
• Install, configure, and maintain desktop systems, laptops, printers, and standard business applications.
• Administer user accounts, permissions, and access controls in accordance with IT policies and security requirements.
• Respond to service desk tickets, diagnose technical problems, and resolve or appropriately escalate issues.
• Track IT assets, support equipment moves and upgrades, and maintain accurate inventory records.

Benefits

• 401(k) plan with company match
• medical
• dental
• vision
• life insurance
• AD&D
• flexible spending accounts
• disability
• paid time off
• flexible work schedules
• professional training and development
• sign on bonus
• relocation benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior