IT Support Technician

DBM GLOBAL INC•Houston, TX

9d•Onsite

About The Position

Critical to the needs of our IT Department, the IT Support Technician will be responsible for serving business end-user needs via our internal ticketing system at our Houston, TX office. The IT Support Technician should be able to work independently, be self-motivated, process driven, and customer service focused. In return, the company will offer a competitive market-based salary and comprehensive health insurance benefits. We are committed to professional development and growing our business. We are looking for a professional with a growth mindset who desires a progressive career move for a long-term period.

Requirements

2+ Years of IT Computer Support experience required.
High School Diploma or equivilent.
Working knowledge of the ITIL framework.
MS Office 365 Suite, Active Director (on prem and cloud), O365 Admin, Entra, ServiceNow, TeamViewer, Citrix, Intune, Threatlocker, Zscaler, and CAD application knowledge.

Nice To Haves

A+ certification are preferred but other industry related certifications will be considered.

Responsibilities

Device imaging, configuration, and setup for new hires across North America.
Maintaining and updating Asset Management systems across companies for end user devices
Utilize existing knowledge and service strategy to mitigate software, hardware, and networking issues.
Troubleshoot and resolve all IT issues via phone, web, and in-person channels while meeting set SLAs.
Service Desk knowledge base management.
Creating, updating, and improving support procedures.
Maintain accounts, software, and hardware compliance to meet IT security standards.
Support ongoing yearly hardware refresh projects, IT asset tracking, maintenance, and scheduling.
Execute business support standards, processes and procedures, and guidelines for incident management.
Work closely with the IT Service Delivery Manager to recommend and implement process improvements.
Proactively learn and train other staff members in new product and service technologies.
Engage with remote team members for support when needed.