IT Support Technician

Suncast Hiring Team•Batavia, IL

1d•Hybrid

About The Position

The IT Operations Support Analyst is responsible for frontline IT operations Help Desk ticket fulfillment, improving documentation of IT tasks, and assisting with IT projects. The IT Operations Support Analyst will work directly with employees at all levels of the company and must be personable as well as patient.

Requirements

2+ years in IT support or an equivalent combination of education and experience
Strong understanding of computer hardware, software and networks
Experience with a Windows Server environment
Active Directory
File Permissions
DHCP\DNS
Exposure to Microsoft 365 administration
Ability to lift/move IT equipment (e.g., PCs/monitors/printers) as needed
Comfortable working in office, manufacturing and warehouse areas
Strong communication and willingness to learn.
Ability to troubleshoot complex technical issues effectively

Nice To Haves

Imaging experience preferred
RMM/EDR exposure preferred
Familiarity with Manufacturing and warehousing technology preferred

Responsibilities

Work within a ticketing system to assist users with IT related issues both onsite and remotely
VPN connectivity
Line of business applications
Microsoft 365 suite of products
Provide technical support for: Windows PCs, Laptops,Tablets, Printers, Mobile Devices
Support users onboarding, offboarding, and access provisioning
Provision and deploy endpoints (laptops/desktops), including imaging, application install, updates, encryption/AV validation, and handoff.
Assist with managing and maintaining accurate asset inventory
Basic AD, Outlook, Teams, and network support.
Maintain high standards of customer service while resolving technical problems.
Maintain and improve documentation for IT procedures
Follow security and access control practices (least privilege, secure handling of credentials, device protection basics)
Assist with IT-related company projects as needed.