IT Support Technician
Perham Health•Perham, MN
•$22 - $30•Onsite
About The Position
The IT Support Tech provides first-level technical assistance to end-users. This role involves assisting users with hardware and software issues, managing user accounts, and ensuring a smooth IT experience for employees.
Requirements
- Basic proficiency with Windows operating systems, Microsoft Office Suite, and fundamental networking concepts.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and eagerness to learn new technologies quickly.
- Prior IT-related experience or educational background preferred (0-2 years)
Responsibilities
- Provide first-level technical support via in-person interaction, phone, email, and remote assistance.
- Set up, configure, and troubleshoot desktops, laptops, printers, and other peripheral devices.
- Manage and support user accounts, permissions, and basic administrative tasks in Microsoft Office 365.
- Collaborate with IT team to identify, document, and resolve hardware, software, and networking issues.
- Maintain clear and accurate documentation of support requests, issues, and resolutions.
- Assist with onboarding new employees by setting up and configuring their technical resources.
- Follow IT security policies and best practices to ensure system integrity and data protection.
- Escalate complex issues to other IT team members when necessary.
Benefits
- health insurance
- dental insurance
- vision insurance
- paid time off
- retirement plan options
- life insurance
- long-term disability
- Employee Assistance Program (EAP)
- scholarship opportunities
- funeral/jury duty/military leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
