IT Support Technician

Amentum•Annapolis, MD

2d•$17 - $19•Onsite

About The Position

Amentum is seeking a highly motivated IT Support Technician to support the Anne Arundel County Office of Information Technology in Annapolis, Maryland. With your fantastic attention to detail and follow-through, you will provide Tier 1 help desk support with PC, network, and telecommunication users. You’ll be designing, implementing, troubleshooting, and maintaining various computer platforms, such as PCs, printers, tablets, cellular devices, and other peripherals. Your exceptional customer service skills and willingness to go the extra mile will make you a great addition to our team. Work hours are normally 8 hours per day and 5 days per week, Monday through Friday. Overtime is infrequent, but important when required (1%).

Requirements

Associate’s degree in a related Information Technology field, and at least 1 year of experience in a desktop support, helpdesk, or technical support role Or a High school diploma/GED, and at least 3 years of experience in a desktop support, helpdesk, or technical support role
Experience with Google Workspace Environment, including Gmail, Calendar, and Drive
Experience with client-facing consulting engagements
Clear, concise, and accurate communications skills in English, both verbal and written
Must be able and willing to perform physical tasks, such as sitting for extended periods of time at a desk and computer terminal (90%), bending, lifting, moving boxes, walking, standing, and operating a county vehicle for equipment pick-up and delivery.
There is a possibility that due to parking availability and location of work area walking moderate to long distances can sometimes be required.
Must have a valid driver's license, access to personal transportation, and be able to pass a Motor Vehicle Records as travel to and from customer’s locations and work sites may be required to support projects.
When operating any vehicle for work purposes, you must wear a seat belt, and in addition, no cellular devices are to be used when vehicle is in motion.
Must be comfortable working in a Law Enforcement environment, which may consist of locations such as detention facilities, prisons, or jails.
Must be able to obtain and maintain facility credentials/authorization.
Note: US Citizenship or US Permanent Resident status is required for facility credentials/authorization at this work location.
This position will require a detailed background check.

Nice To Haves

Bachelor’s degree (or higher) in a related Information Technology field

Responsibilities

Provide technical assistance and troubleshooting to end-users experiencing hardware or software issues with their desktop computers, laptops, and peripherals.
Diagnose and resolve hardware and software problems related to desktop computers, laptops, printers, and other peripherals.
Escalate complex issues to higher-level support teams as needed.
Provide technical support and guidance to users via phone, email, chat, remote, or in-person interactions.
Provide desktop support for all County staff, including those at remote locations.
Create and maintain Incident work-log entries and spreadsheets/databases for tracking purposes.
Provide training in desktop programs for new staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. G-Suite, Microsoft Office, etc) and how to access available research.