IT Support Technician

ExtensisHR•Moorestown, NJ

2d•$21 - $25•Onsite

About The Position

Perfect Communications, located in Moorestown, NJ, a commercial printing company, is seeking a full-time IT Support Technician to join our team. This is a hands-on, onsite role supporting our end-user computing environment, network connectivity, printers, mobile devices, and core office systems. We’re looking for someone who enjoys solving problems, works well with people, and takes pride in making sure users feel supported. The right candidate will have strong troubleshooting instincts, good documentation habits, and the judgment to know when to resolve an issue independently and when to escalate.

Requirements

Basic PC repair and hardware troubleshooting experience with desktops, laptops, printers, and peripherals
Working knowledge of Windows desktop support in a business environment
Basic printer setup, configuration, and troubleshooting experience
Basic knowledge of Mac/macOS
Basic mobile device support experience with iOS and Android
Familiarity with Windows Active Directory, including user accounts, password resets, group policy basics, and OU structure
Basic understanding of Windows Server administration
Basic understanding of file shares, NTFS permissions, and Group Policy Objects (GPOs)
Basic networking knowledge, including switches, routers, Wi-Fi, DNS, DHCP, cabling, and subnetting fundamentals
Experience supporting or troubleshooting VPN access and MFA for end users
Familiarity with Google Workspace, including Gmail, Google Drive, shared drives, and user/group administration
Experience configuring and troubleshooting Microsoft Outlook
Strong troubleshooting and diagnostic skills
Clear written documentation habits and comfort working in a ticketing/helpdesk system
Ability to prioritize tasks and manage multiple open issues
Strong communication skills and a hospitality-first approach to support
Willingness to ask questions, collaborate, and escalate appropriately
Ability to lift up to 50 lbs and work under desks, in server rooms, and with cabling as needed

Nice To Haves

CompTIA A+ certification
Experience with ticketing/helpdesk systems such as ConnectWise, Freshdesk, Jira, or similar
Experience with remote support tools and workstation deployment/imaging
Experience with Duo Security administration and end-user support
Familiarity with Cisco Meraki environments
Hardware inventory and asset tracking experience
Additional certifications such as CompTIA Network+, Linux+, or Security+
Basic understanding of virtualization concepts, hypervisors, VMs, and snapshots
Experience with VMware vSphere or Proxmox VE
Knowledge of SOC 2 Type II or similar compliance frameworks
Cybersecurity awareness, including endpoint protection, phishing identification, and incident response basics
Knowledge of email authentication and deliverability concepts such as SPF, DKIM, and DMARC
VoIP or phone system support experience
Basic scripting experience with PowerShell or batch files
Experience with backup and disaster recovery systems
Experience with MDM (Mobile Device Management) platforms

Responsibilities

Provide day-to-day technical support for desktops, laptops, printers, peripherals, and mobile devices
Troubleshoot hardware, software, connectivity, and access issues for end users
Set up, deploy, relocate, and maintain PCs, printers, and related equipment
Support printer configuration and troubleshooting in a production and office environment
Assist with software installation, updates, patching, and license tracking
Support user accounts and access in Windows Active Directory and Google Workspace
Perform common administrative tasks such as password resets, group membership updates, and shared drive support
Help manage file shares and NTFS permissions
Troubleshoot basic network and Wi-Fi issues, including switches, routers, cabling, patch panels, DNS, DHCP, and IPv4 addressing
Support VPN connectivity, including Cisco Meraki Client VPN
Assist users with Multi-Factor Authentication (MFA ) enrollment and troubleshooting, including Duo Security
Configure and troubleshoot Microsoft Outlook
Provide basic support for Microsoft 365 features such as shared mailboxes, distribution groups, and shared calendars
Use remote support tools and ticketing systems to document, track, and resolve issues
Maintain accurate notes, asset records, and knowledge base documentation
Prioritize and manage multiple open support requests effectively
Assist with workstation imaging, hardware inventory, and asset tracking
Support structured cabling tasks, including running, terminating, and testing Ethernet as needed