IT Support Technician

IDEX•Boulder, CO

20d•$76,200 - $114,200•Onsite

About The Position

The IT Support Technician is responsible for ensuring a smooth and reliable end-user technology experience across the organization. This role supports day-to-day IT operations through effective troubleshooting, clear communication, and timely resolution of service requests. The technician works independently and collaboratively to maintain systems, support users in a manufacturing environment, and contribute to continuous improvement of IT processes and infrastructure.

Requirements

Associate or Bachelor’s degree in Computer Science, Information Technology, System Administration, or a related field, or equivalent hands-on experience
3–5 years of experience in IT support, help desk, or a similar technical support role
Strong working knowledge of Windows operating systems and Intel-based PC hardware
General understanding of Windows Server environments, including DHCP, NTFS permissions, file sharing, and print services
Foundational knowledge of networking concepts, system infrastructure, and backup/recovery practices
Familiarity with endpoint management, deployment tools, or remote support technologies (e.g., PDQ, Endpoint Manager, BeyondTrust)
Ability to diagnose, troubleshoot, and resolve technical issues efficiently and effectively
Strong technical documentation skills with attention to detail
Provides timely, responsive support with clear follow-up and follow-through on all requests
Demonstrates a customer-focused mindset and understands the impact of IT support on business operations
Communicates effectively with both technical and non-technical users
Ability to prioritize, multi-task, and adapt in a fast-paced environment
Works both independently and collaboratively with direction as needed

Nice To Haves

Experience in a manufacturing or fast-paced operational environment preferred
Experience with managed service provider (MSP) environments preferred
Exposure to scripting or automation tools is a plus
Relevant certifications such as CompTIA Network+, Microsoft certifications, or Cisco CCNA preferred

Responsibilities

Provide technical support for end-user systems including PCs, peripherals, printers, network connectivity, mobile devices, Microsoft operating systems, and Office applications within a manufacturing environment
Receive, prioritize, document, and resolve service desk tickets with a focus on timely turnaround and quality resolution
Communicate clearly and consistently with users, vendors, and internal stakeholders to provide updates on issues, progress, and resolutions
Monitor and respond to alerts from remote monitoring and management systems through ticketing workflows
Deploy, maintain, and track IT assets including end-user devices, printers, and related equipment
Support basic network and server-related functions, including user access, file sharing, and print services
Contribute to the creation and maintenance of IT documentation and end-user knowledge base resources
Participate in IT infrastructure and continuous improvement projects, taking ownership of initiatives where appropriate
Follow established processes for user administration, access control, and security protocols
Assist in training or supporting other team members as needed
Maintain accurate and thorough documentation within service tickets and internal systems
Travel occasionally to support other locations as needed