IT Support Technician

Phoenix Rescue Mission•Phoenix, AZ

23d•$21 - $27

About The Position

Phoenix Rescue Mission is a place of hope, healing, and new beginnings for men, women, and children facing hunger, homelessness, addiction, and trauma. We follow Christ’s example of servant-leadership and teamwork in our ministry of rescue and restoration. We are a community who values and celebrates one another, and we strive toward excellence together as a certified Best Christian Workplace. At this moment, God is doing important and incredible things at Phoenix Rescue Mission. Do you want to be a part of it? This role is for a natural problem solver who enjoys figuring out how things work and finding practical solutions when technology challenges arise. It's for a service-minded helper who genuinely enjoys supporting others and takes pride in helping people feel confident and successful with technology. It's for a patient teacher who can explain technical concepts in a clear, approachable way and enjoys equipping others with the tools they need to do their jobs well. It's for a detail-oriented multitasker who thrives in a dynamic environment where every day brings new opportunities to learn, adapt, and serve. It's for a committed Christian who is energized by advancing God's Kingdom and using their talents to support a mission that transforms lives.

Requirements

High School Diploma required
Minimum one year of experience supporting computer hardware, software installations, and troubleshooting.
Experience working with Microsoft operating systems, Microsoft 365, and related business applications.
Working knowledge of computer hardware, networking concepts, printers, mobile devices, and common business technologies.
Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently.
Excellent verbal and written communication skills.
Demonstrated patience and professionalism when assisting users with varying levels of technical knowledge.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities, adapt to changing needs, and follow issues through to resolution.
Ability to work independently while collaborating effectively with team members and vendors.
Must meet and maintain the requirements of being an approved driver and driving a personal vehicle on organization business.
A solid and credible Christian witness and lifestyle that exemplifies Christ in character and actions.

Nice To Haves

Associate degree in an IT-related field preferred.

Responsibilities

Provide front-line technical support to staff, interns, volunteers, and clients by troubleshooting hardware, software, network, and application issues.
Configure, deploy, and maintain technology systems including computers, printers, phones, cameras, wireless networking equipment, and teleconference systems.
Respond to and resolve help desk tickets, escalating issues to the IT Manager when necessary to ensure timely resolution.
Provide training and guidance to users on technology systems, software applications, and best practices.
Assist with maintaining and supporting organizational networks, servers, user accounts, security systems, and business applications.
Help maintain an accurate inventory of IT equipment, software, and licenses throughout the organization.
Create and maintain technical documentation, training materials, and process guides.
Ensure audio-visual equipment is functioning properly for meetings, events, and ministry activities, including setup and troubleshooting.
Stay informed about emerging technologies and recommend solutions that improve efficiency and support organizational goals.
Participate in devotions, prayers, and other organization activities that promote a credible Christian witness and lifestyle.