IT Support Technician

LGA Partners • Pittsburgh, PA

5d • Onsite

About The Position

LGA Partners, a leading architecture firm headquartered in Pittsburgh, is currently seeking an experienced IT Support Technician. This role will be responsible for providing day-to-day support for the Firm's IT systems across multiple office and for remote staff. This role will sit at LGA's corporate office in Pittsburgh.

Requirements

• 3+ years’ experience in IT support in a professional service firm or similar
• Associate's Degree in Information Technology or greater
• Up-to-date knowledge of operating systems including Microsoft Windows, Microsoft Server, and hypervisor environments
• Outstanding communication/collaboration and time management skills
• Proficient in basic enterprise software (Microsoft Office Suite)

Nice To Haves

• Previous experience within the AEC industry advantageous
• IT certifications advantageous

Responsibilities

• Support firm-wide IT projects, including the design and implementation of new IT systems
• Troubleshoot and conduct maintenance of Microsoft and Apple-based devices, network, and software issues
• Provide user support including Microsoft Office and industry specific software such as AutoCAD, Revit, and Bluebeam
• Ensure users systems operate efficiently including workstations, email, anti-virus, printing, security upgrades, and software licensing
• Monitor and administer co-managed IT ticketing system and update internal IT knowledge base
• Ensure that all data, network access, and systems are secure and protected
• Evaluate user needs and system functionality, provide user training, support, advice, and feedback as needed
• Coordinate with a third-party managed services contractor for daily monitoring, network maintenance, and support assistance
• Configure and set up new hardware and software while simultaneously coordinating workstation moves
• Manage software and operating system upgrades and make proposals as needed
• Stay up to date with the latest technologies
• Make recommendations for improving the firm's IT systems

Benefits

• Competitive, experience-based compensation packages
• Comprehensive medical, dental, and vision coverage
• Company-paid life and disability insurance
• A generous 401(k) plan
• Robust paid time off, including parental leave and personal wellness days
• Annual professional development stipends
• Continuing education through lunch & learns, guided tours, conferences, and study groups
• Flexible work schedules

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree