IT Support Technician
About The Position
The Virginia Tech National Security Institute is seeking an IT Support Technician to diagnose and resolve hardware, software, and network issues across institute systems and devices. The technician provides support in person, by phone, and through helpdesk tickets; installs, configures, and maintains Microsoft-supported operating systems, office applications, and local networks; and manages user access by setting up accounts and enforcing data security policies. The role also maintains technical documentation and knowledge bases, tracks hardware inventory, collaborates with stakeholders, and escalates complex problems when needed. The successful candidate is detail-oriented, has strong problem-solving and interpersonal skills, and can carry out tasks with limited direction. The position reports to the Director of IT & Strategy. Because the institute conducts research supporting the national security community, U.S. citizenship is required. The position is located at the Virginia Tech Research Center in Arlington, Virginia. A criminal conviction check is required.
Requirements
- Strong problem-solving skills and the ability to execute tasks with limited direction.
- Demonstrated ability to troubleshoot complex hardware and software issues involving desktops, laptops, and servers.
- Experience using Windows OS and applications such as Microsoft Office and Adobe Acrobat.
- Experience with operating-system deployment and configuration tools such as Microsoft MDT and Ansible.
- Experience with Active Directory for user-account provisioning and permissions.
- Knowledge of fundamental networking concepts, including TCP/IP and VLANs.
- Ability to multitask and work in a dynamic team environment.
- Fluency with digital collaboration tools such as M365 email, Microsoft Teams, Zoom, and electronic calendars.
- Effective communication skills.
- Demonstrated customer-service skills.
- Ability to lift and move up to 50 pounds, climb ladders, stoop, bend, walk, and squat for long periods.
- U.S. citizenship is required.
Nice To Haves
- A degree or certifications in a relevant area such as computer science or information technology, or significant relevant IT experience.
- Experience working on an IT help desk using an IT Service Management ticketing system.
- Experience with automated deployment tools for operating-system and software updates.
- Experience installing Mac OS and troubleshooting related issues.
Responsibilities
- Diagnose and resolve hardware, software, and network issues across institute systems and devices.
- Provide technical support in person, over the phone, and through helpdesk tickets.
- Install, configure, and maintain Microsoft-supported operating systems, office applications, and local networks.
- Set up user accounts and enforce data security policies.
- Maintain technical documentation and knowledge bases.
- Track hardware inventory.
- Collaborate with stakeholders and escalate complex problems when necessary.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
