IT Support Technician

Viega GmbH & Co. KG•McPherson, KS

9d•$72,000 - $91,000•Onsite

About The Position

The IT Support Specialist delivers professional, structured hands-on IT support at manufacturing sites and office locations within the assigned region. Acts as the on-site technical expert for end-user and shopfloor IT issues while ensuring rapid resolution and minimal production disruption through reliable, well-documented field support.

Requirements

Hardware troubleshooting and repair (laptops, desktops, peripherals, printers)
Device imaging and configuration (Intune, SCCM or equivalent)
On-site networking basics (patching, switch ports, troubleshooting)
Asset management discipline (accurate, timely CMDB updates)
ITSM/ticketing platforms (ServiceNow or equivalent)
Manufacturing environment awareness
3-5 years in IT field support or end-user computing
Hands-on experience with Windows/macOS device support and configuration
Working knowledge of Active Directory, Microsoft 365, and remote support tools
Familiarity with ITSM/ticketing platforms (ServiceNow or equivalent)
Business-level English; local language required

Responsibilities

Provide hands-on IT support for end-user devices, peripherals, and workplace equipment across assigned sites
Execute shop floor IT tasks: device installations, replacements, connectivity checks, and remediation activities on the production floor
Collaboration with Shopfloor IT team on manufacturing and supply chain projects (e.g., machine procurement or machine relocations) incl. IT requirements analysis
Active participation in optimizing support processes as well as developing and expanding monitoring solutions in the shopfloor environment.
Managing external suppliers from an IT perspective, specifically regarding remote maintenance solutions for production systems
Resolve escalated incidents that require physical presence incl. structured handover, execution, and feedback to customer on resolution (incl. training and guidance to end users on systems and tools)
Support device lifecycle activities: new device setup, asset tagging, decommission, and collection
Maintain accurate asset records for all on-site equipment (update CMDB)
Coordinate with IT Foundation and execute on-site infrastructure activities (e.g., network patching, security patching, infrastructure troubleshooting)
Support IT projects with local presence for rollout support and site-specific knowledge transfer
Escalate complex issues to expert teams, external providers
Adhere to change management and documentation standards for all field activities

Benefits

Medical, Telehealth, Dental, and Vision coverage, including infertility treatment, weight management, and physical therapy.
Wellness Program, including wellbeing platform, wellness challenges, WorkLife Navigator services, EAP, and mental health resources.
HSA with company contribution.
Health Care and Dependent Care FSA options.
401(k) plan with up to 7.5% total employer contribution, including an automatic 3% company contribution plus a competitive tiered match.
Employer-paid Short- and Long-Term Disability coverage.
Employer-paid Life and AD&D insurance, with additional voluntary coverage options.
Voluntary benefits including legal, accident, critical illness, and hospital indemnity insurance.
Up to $10,000 annually in tuition reimbursement, with an option for fully funded degree programs through Colorado Technical University.
22 days PTO.
9 company holidays plus 2 paid volunteer days.
Professional development opportunities designed to help employees continue building their careers.