IT Support Technician

Armanino•Duluth, MN

About The Position

At Armanino, you determine your career path. This means it's possible to pursue challenges you are passionate about, in industries you care about. Armanino is proud to be Among the top 20 Largest Accounting and Consulting Firms in the Nation and one of the Best Places to Work. We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network. We want you to integrate all aspects of your life with your career. At Armanino, we know you don’t check-out of life when you check-in at work. That’s why we’ve created a unique work environment where your passions, work, and family & friends can overlap. We want to help you achieve growth by giving you access to a network of smart and supportive people, willing to listen to your ideas.

Requirements

Associate degree with a major in Computer Science or MIS, or equivalent work experience
Minimum of 2+ years of experience in an IT Service Desk or Desktop Support role in a medium to large sized company to include but not limited to the following:
Working knowledge of fundamental operations of relevant software, hardware and other equipment
Setting up and supporting remote users
Customer service practices and oriented approach
Diagnose issues, conduct root-cause analysis, and perform post-mortem evaluations
Strong oral and written communication skills
Excellent attention to detail

Nice To Haves

MCP or A+ certification
Experience working tickets in ServiceNow
Familiarity with tax applications such as CCH Axcess, Caseware, and SurePrep
Experience Supporting MacBooks and Jamf
Willingness to travel/cover multiple offices

Responsibilities

Respond to technical requests in person or electronically
Diagnose and resolve issues related to hardware and software
Install, configure, and troubleshoot Windows 11 laptops, network issues, mobile devices, and applications
Maintains passwords, data integrity, and ensure file security within the desktop environment
Advise user on appropriate action
Follow standard service desk procedures
Maintain strong documentation
Redirect problems to appropriate resource
Identify and escalate situations requiring urgent attention
Track and route incidents, problems, and requests and document resolutions
Research questions using available information resources
Stay current with system information, changes and updates
Maintain conference room equipment
Manage onsite inventory
Maintain high level of customer service and communications in person and remote