IT Support Technician

Hooker Furnishings•Bedford, VA

30d•Onsite

About The Position

Sam Moore Furniture, a division of Hooker Furnishings Corporation, is seeking an IT Support Technician to join their team at their Bedford, VA plant. This role is crucial to the organization and will report to the Director of IT. The position is fully on-site with minimal travel required. The IT Support Technician will be responsible for providing comprehensive IT support to all plant and office employees, ensuring the smooth operation of technological systems and equipment.

Requirements

2-year degree in IT (Relevant Electronics background will be considered in lieu of degree)
Previous experience with RF Scanners and printers
Previous experience working in a manufacturing center environment
Strong communicator and able to quickly and accurately document project details and help desk resolutions.
Strong attention to detail
Team player, but also work well with minimal supervision

Nice To Haves

Worked in Microsoft Dynamics 365
Knowledge or worked with Lectra, Plataine, & or Solid Edge software
IT affiliated course certificates

Responsibilities

Use knowledge of Windows operating systems to complete installs and upgrades, and support plant with troubleshooting and other system issues.
Deliver excellent customer service to employees with a sense of urgency, providing follow-up as needed and documenting all end-user interactions.
Provide telephone, remote, or in-person IT service and support to all Sam Moore plant and office employees.
Assist with performing preventative maintenance, patches, and upgrades on technological equipment on a scheduled basis.
Install and configure hardware and software components in accordance with IT policies.
Configure & set up PC’s, laptops, thin clients, printers, etc. for new hires.
Work with backup and Antivirus solutions.
Use knowledge of Wi-Fi, network hardware, and connections daily.
Develop and coordinate plant IT projects to be completed on time or ahead of schedule.
Maintain inventories of equipment, forms, ribbons, & toner and provide report of those consumables monthly.

Benefits

Competitive compensation and bonus plan
Competitive PTO plan
8 company holidays
2 floating holidays
Career development focus including training opportunities and leadership development programs
Tuition reimbursement program
Emphasis on charitable giving and volunteering in our communities
Comprehensive medical, dental, vision plans
Generous employer health saving account (HSA) contribution each plan year
Matching 401k employer contributions