IT Support Technician

HIGHLAND PARK METHODIST CHURCH • Highland Park, TX

9d • Hybrid

About The Position

The IT Support Technician is a member of the IT Team providing direct technology support to our staff. This includes day-to-day troubleshooting, hardware deployment and maintenance, and application support for our church management system. This role helps meet the technology needs of Highland Park United Methodist Church (HPUMC) across all locations and campuses to facilitate the church’s achievement of its vision, mission, and values.

Requirements

• High school diploma or equivalent required
• Valid driver’s license and reliable transportation required for travel between campuses
• Strong customer service skills and comfort supporting users of all technical skill levels
• Must be a committed Christian comfortable working in a United Methodist church environment. Our employees are called to lead a life that becomes the gospel, and we expect them to exhibit appropriate demeanor both on and off the job.

Nice To Haves

• 1–2 years of IT support, help desk, or related experience preferred; we are willing to train the right candidate on our specific systems
• CompTIA A+ certification (or equivalent knowledge) preferred
• macOS and Windows 11
• ChromeOS
• Microsoft Office Suite
• Google Workspace (Gmail, Calendar, Drive, etc.)
• Apple device management (Jamf Pro, Apple Business Manager, Apple Configurator)
• TouchPoint Church Management Software
• Basic networking concepts
• Basic AV/Classroom systems support
• Asana Project Management

Responsibilities

• Provide IT support to staff on macOS, Windows, and ChromeOS devices
• Image, configure, and deploy new hardware to users, including iPads managed through Jamf Pro and Apple Business Manager
• Ensure technology is accessible and well maintained, including system updates and regular physical maintenance
• Travel between campuses to provide on-site support as needed
• Provide application support for the Touchpoint Church Management System
• Assist with basic audio/visual (AV) equipment support for meetings, classrooms, and events
• Train users on common IT needs and best practices
• Identify and prepare hardware for disposal when appropriate
• Other duties as assigned

Benefits

• Salary commensurate with experience
• Outstanding benefits
• Health insurance premiums fully paid by the Church for the employee

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED