IT Support Technician

Central States•Springdale, AR

About The Position

Under minimal supervision, provides support to the end users on a variety of technical, IT related issues. All help desk personnel need excellent problem-solving, communication, and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment. They should have a strong technical understanding of the various hardware, software, and networking systems used throughout the organization.

Requirements

Must be experienced with the Microsoft 365 Suite and standard Windows administration within a business environment.
Must have strong customer oriented service delivery, focused on making them raving fans of their computing experience.
Must be able to prioritize tasks based on impact and task switch within dynamic environment.
Must be willing to occasionally work out of the standard schedule to support production shift hours with disruptive or demanding issues, tasks, events, or projects.
Consistently exhibits and displays the company’s values of “Own It. Can Do. Act in Love.”
High school diploma or equivalent
One year of work experience in IT environment and A+ certification.

Nice To Haves

Associates degree or two years of experience in a small to medium sized business IT environment.

Responsibilities

Takes initial end user contact via telephone, chat, in-person, or email inquiries; trouble-shoots and manages hardware, software, and network problems, or issues requiring information systems and applications knowledge.
Connects with user and their related system remotely or in-person to resolve identified problems.
Recognizes and escalates problems requiring other or additional team resources as required.
Identifies, researches, and resolves technical problems.
Familiar with a variety of the field's concepts, practices, patterns, and procedures.
Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, and printers.
Loads specified department approved applications for users based on job duties or approved requests.
Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
Instructs users in use of IT equipment, software, and documentation.
Provides updates, status, and completion information to the IT Operations Manager and IT leadership team, as needed.
Set-up extensions, voice mail, and other features of the phone system.
Perform tasks as directed by the IT Director.