IT Support Technician

kreate • Findlay, OH

4d • Onsite

About The Position

We are looking for a reliable, customer-focused, and technically skilled IT Support Technician to assist with day-to-day technology operations across the organization. This role is centered on end-user support, workstation setup, hardware deployment, account provisioning, and frontline technical troubleshooting for both onsite and remote employees. The ideal candidate is organized, service-oriented, curious about technology, and able to thrive in a fast-paced environment. This position plays a key role in ensuring employees have a consistent, productive, and well-supported technology experience while also helping maintain IT operational standards and infrastructure processes.

Requirements

• 1–3+ years of experience in IT support, help desk, or desktop support roles
• Experience setting up and troubleshooting Windows laptops and desktops
• Familiarity with Microsoft 365 applications and user account support
• Basic understanding of networking concepts (Wi-Fi, VPN, connectivity troubleshooting)
• Working knowledge of Windows 10/11
• Working knowledge of Microsoft 365
• Working knowledge of Desktop and laptop hardware
• Working knowledge of Printers and peripheral devices
• Working knowledge of Basic networking and connectivity troubleshooting
• Working knowledge of MFA setup and account provisioning
• Working knowledge of IT ticketing/help desk systems

Nice To Haves

• Experience supporting remote users preferred
• Microsoft Intune or endpoint management tools
• Active Directory / Entra ID
• Device imaging and deployment tools
• Apple/macOS support
• Shipping and logistics coordination for IT equipment
• Strong customer service mindset
• Organized and detail-oriented approach
• Dependable and responsive
• Strong troubleshooting and problem-solving instincts
• Ability to manage multiple priorities effectively
• Eagerness to learn and grow technically
• Positive, team-oriented attitude

Responsibilities

• Provide Tier 1 technical support for hardware, software, connectivity, and access-related issues
• Troubleshoot workstation, printer, VPN, Wi-Fi, and application access problems
• Support onboarding activities including account setup, password resets, MFA enrollment, and device configuration
• Escalate more complex issues to IT leadership or MSP partners as needed
• Deliver responsive, high-quality customer service and clear communication during issue resolution
• Manage and track support requests through the Jira ticketing system
• Configure, deploy, and maintain laptops, desktops, and related peripherals
• Prepare devices for new hires, including imaging, software installation, security configuration, device enrollment, and user provisioning
• Support hardware refresh cycles and equipment replacements
• Follow and help maintain endpoint deployment standards and procedures
• Package, ship, and track equipment for remote employees
• Coordinate return logistics for offboarding employees and recovered hardware
• Assist remote users with initial setup and connectivity troubleshooting
• Maintain accurate inventory records for deployed and spare equipment
• Assist with endpoint inventory management and asset tracking
• Update and maintain IT documentation, procedures, and knowledge base materials
• Support conference room technology and general office IT setups
• Coordinate with MSPs and vendors for issue resolution and equipment procurement
• Help maintain organized IT storage areas and equipment inventory spaces

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed