IT Support Technician

Broadway National Inc•Hauppauge, NY

4d•$26 - $31•Onsite

About The Position

Broadway National is looking for a hands-on IT Support Technician to provide day-to-day technical support for our employees and office technology. This is more than a traditional help desk role. The ideal candidate can troubleshoot user issues while also supporting laptops, Microsoft 365, basic networking, printers, conference rooms, and other workplace technology.

Requirements

2+ years of help desk, desktop support, or IT support experience.
Strong Windows 11 troubleshooting skills.
Experience supporting Microsoft 365.
Familiarity with Active Directory and/or Microsoft Entra ID.
Working knowledge of TCP/IP, DHCP, DNS, Wi-Fi, and basic networking.
Experience supporting laptops, printers, peripherals, and conference-room technology.
Strong troubleshooting, communication, and customer-service skills.
Ability to work independently and take ownership of problems through resolution.

Nice To Haves

Microsoft Intune
PowerShell
Group Policy
Teams/Zoom room systems
Network switches, VLANs, and wireless access points
Windows Server

Responsibilities

Provide Tier 1 and Tier 2 support for hardware, software, Microsoft 365, and connectivity issues.
Configure and deploy Windows laptops, desktops, docks, monitors, and peripherals.
Support Microsoft 365, Entra ID, Active Directory, MFA, and user accounts.
Assist with Intune enrollment, device management, and Windows deployments.
Troubleshoot wired and wireless connectivity, including basic DHCP, DNS, TCP/IP, and Wi-Fi issues.
Support printers, conference-room technology, Teams/Zoom rooms, and other office equipment.
Handle IT portions of employee onboarding, offboarding, and equipment changes.
Provide first-level support for company business applications.
Maintain accurate hardware inventory and IT documentation.
Document solutions and identify recurring issues that need a permanent fix.
Escalate complex issues with clear troubleshooting information.